[Vtigercrm-developers] Fwd: Re: Asterisk Connector & Asterisk 11

Sun Aug 17 22:07:46 GMT 2014

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Asterisk Connector & Asterisk 11
Date: 	Wed, 13 Aug 2014 08:18:07 +0530
From: 	Sutharsan Jeganathan <ajstharsan at gmail.com>
Reply-To: 	vtigercrm-developers at lists.vtigercrm.com
To: 	vtiger at camden.net, vtigercrm-developers at lists.vtigercrm.com

HI Rishab

   I have used some older revision of 6.1, did some customization, fix 
some issues and deployed it into my Client's server, which is full 
featured CentOs. It is working without any major issue since the PBX 
setup is still pending

Is there a problem of using vtiger 6.1 before the revision 14179 for PBX 
(Not Asterisk server)?

Now my client is going to buy Elastix latest version to accommodate PBX.

Hope I can use Asterisk connector and use PBX Manager module to connect 
it to the Asterisk connector.

If I need to upgrade set of sources, may I get the difference between 
14179 between precious revisions?
Highly appreciate your help.

Thanks
Sutharsan Jeganathan

On Wed, Aug 13, 2014 at 5:37 AM, vtiger at camden.net 
<mailto:vtiger at camden.net> <vtiger at camden.net 
<mailto:vtiger at camden.net>> wrote:

    we got this working under rev 14179, not 14176 as you suggested, but
    its buggy

    everything works fine until you run a "core restart gracefully" or
    "core restart now" on asterisk CLI

    then we get 100% CPU for 10 minutes then
    Fatal error: Maximum execution time of 600 seconds exceeded in
    /var/www/html/admin/libraries/php-asmanager.php on line 276

    then CPU usage jumps around

    we have tracked CPU usage to AGI.sh

    vtiger also gets stuck in a endless loop poping up the last
    incomming call every 3-5 seconds after the CLI restart and click to
    call pops up with "call failed"

    a soft restart of the server does not fix

    full power down fixes, until the next time you restart asterisk

    we are going though logs to see if it possible anything on our setup

    to go from 14176 to 14179 and get PBX manager to work, we had to
    delete the vtiger directory, delete vtiger database, svn new copy,
    is there a command we can run to get vtiger to correctly update
    everything after each svn??

    there still is not settings under "my preferences" to disable
    inbound notification as suggested

    forcing all calls to record, is probably a better sounding idea then
    it is in practice, there are many places this is not legal to do
    with out consent from all parties on call, also you can not expect
    for all calls to go though vtiger.... it may be better to query the
    Asterisk CDR database for call records to tie to vtiger and if
    recording happens to be turned on link to the file audio file
    asterisk makes, in other words let the asterisk administrators and
    PBX owners decide when and what calls are going to be recorded via
    Asterisk, then you should have check box in PBX Manager if they want
    vtiger users to even have access to the recordings, I dont think
    many companies are going to want regular employees having access to
    recordings, its a very large liability

    ------------------------------------------------------------------------
    *From*: "Rishab K" <rishab.k at vtiger.com <mailto:rishab.k at vtiger.com>>
    *Sent*: Monday, August 11, 2014 12:13 PM
    *To*: vtiger at camden.net <mailto:vtiger at camden.net>
    *Subject*: Re: [Vtigercrm-developers] Asterisk Connector & Asterisk 11

    Hi,

    Please provide us temporary access to your Asterisk server where
    Vtiger connector is installed so that we can verify from our end.
    Along with this share the credentials of the user where the Vtiger
    6.1 is installed so that debugging the issue will be easier.

    *AGI vs AMI:*
    Based on the suggestions from the previous I want to clarify few
    points that Why AGI and AMI? Why can't we use AMI alone?

    I agree with the scenario that you related with webform where in you
    want to update the personal information of the customer through
    webform. Same you can relate to PBXManger, using AGI we can update
    the call the records everytime when asterisk trigers a new event.
    Suppose for an inbound call, if second leg is answered then asterisk
    would trigger "Bridge Event" specifing who is the source and target
    and other info. So until the call gets terminated asterisk be
    trigerring new events by updating few parameters.

    In this case based on the events generated, Vtiger connector would
    parse the events and notify Vtiger regarding type of event and
    Vtiger will decide what needs to be done like to create new record
    or update the existing record.

    Asterisk <-> Vtiger Connector (AGI request) <-> Vtiger (Http request)

    *Why AGI? Why not AMI alone?*
    Earlier version of PBXManager had a client file which used to
    connect to Asterisk server and wait for the events that are
    triggered by asterisk, parse and update in Vtiger. This was
    completely based on AMI alone where in Vtiger had to request
    Asterisk and check if there are any new events every seconds which
    is not proper or effient way as it would affect the performance of
    the product and some times overload server also.

    Hence Vtiger Connector was written so the we can eleminate the need
    of polling or requesting asterisk every second. Based on the AGI URL
    sepecified in asterisk, asterisk knows where the connector is and
    will forward the event to connector. Connector has the information
    about Vtiger, it parses the event and sends HTTP request to
    connector and viceversa.

    We may achieve complete process using AMI alone but it has so many
    disadvantages which are overcomed using AGI.

    *Incoming Call Popup:*
    These are action mappings that are added in profiles. So each
    profile under PBXManager, there will be two check boxes with these
    action names.

    Currently we have provided an option where in you can restrict the
    calls to particular profile so that all the users who belong to that
    profile will not receive calls. But if you want to restrict few
    users from one profile then currently there is no option(except
    removing extension from "CRM Phone Extension"). May be as suggested
    we need to add "checkbox" in MyPreference so that user can restrict
    incoming calls.

    *Closing Incoming Call Popup:*
    Currently if the popup is closed, it will be closed permanently. But
    as you suggested it would be great if we can allow users to set the
    time in MyPreferences so that popup will reappear based on the value
    they configure here(similar to default event duration).

    Regards,
    Rishab

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