[Vtigercrm-developers] Asterisk Connector & Asterisk 11

[vtiger at camden.net]

new version revision =14176
 made changes all changes as described below

click-to-call results in ring CRM extension after you pick up it hangs up on you before dialing out
inbound results in hang up on caller, no caller pop in CRM and no ring on phone, just hangs up on the inbound caller
attached are the logs.... 

----------------------------------------
From: "Rishab K" <rishab.k at vtiger.com>
Sent: Wednesday, August 06, 2014 1:21 AM
To: vtiger at camden.net
Subject: Re: [Vtigercrm-developers] Asterisk Connector & Asterisk 11 

Hi, 

 Here is the brief description for incoming call process. 

 Incoming Calls Process: 
1. When there is an incoming call, Asterisk(say FreePBX) will forward the call  
   a) to context based on the incoming number        or 
   b)to the default context configured in FreePBX -> Settings -> Asterisk SIP Settings      (Configure Default Context=vtiger). 
2. AGI request is initiated and sends this request to port=4573 (default agi port).  
3. vtigeragi.jar has the mapping and based on the mapping request is forwarded to mapped class.    (incoming.agi = com.vtiger.apps.asterisk.agi.actions.IncomingCall) 
4. This class (com.vtiger.apps.asterisk.agi.actions.IncomingCall) will know where Vtiger CRM is and forwards the request. 
5. In Vtiger, PBXManager will process the request and sends response (list of extensions to dial) back to Vtiger    
   Connector. 6. Vtiger Connector will execute the dial application for all those extensions sent from Vtiger. 

 ------------------------------------------------------------------------ 
Based on the log files it looks like Vtiger Connector is running in  12.5.115.199 server. am I right? if so then update following files as shown below. 

 extensions.conf   

 
??[vtiger]  exten => _X.,1,Agi(agi:// ?12.5.115.199?
  ??/incoming.agi) 
 
?OR 
 
VtigerAsteriskConnector.properties 
 
ServerIP = 0.0.0.0? 
 ?-----------------------------------------------------------------------? 

 ???
  ?Outgoing Calls for Outside Numbers:?
 ?Issue for outgoing calls is already fixed and changes are pushed to SVN( revision =14176 ). Once updated run updateVtlibModule() for PBXManager. 

 updateVtlibModule("PBXManager","packages/vtiger/mandatory/PBXManager.zip"); 


 
Following are the changes that need to be done for fixing this issue. 

 extensions.conf (Remove old context = vtiger and update with below context)

[vtiger_inbound] 
 exten => INBOUND_DID,1,Agi(agi://
 ?12.5.115.199?  
 ??/incoming.agi)
 exten => _X.,1,Agi(agi:// ?12.5.115.199?
   ??/incoming.agi) 
 
where,
INBOUND_DID - Replace with the incoming DID provided by your service provider.

[vtiger_outbound]  
exten => _X.,1,Agi(agi:// ?12.5.115.199?
   ??/incoming.agi) 
?PBXManager Settings page
1. Added new field "Outbound Trunk" - Configure your outbound trunk name2. Added new field "Outbound Context" - Configure outbound context name (vtiger_outbound)
 Update default context configured in FreePBX -> Settings -> Asterisk SIP Settings to "vtiger_inbound".

 ?------------------------------------------------------------------------ 

 
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