[Vtigercrm-developers] Outlook Plugin 2.1

Pratim pratim at vtiger.com
Thu Jan 19 07:12:38 PST 2012


We could not able to reproduce the issue in our local server.According to
the steps you mentioned,we created one event in CRM,synchronized with
outlook ,so same events shows up in Outlook event section.

Now we changed the time of the event in Out look and did synchronize
again,it showed for update,and event time in crm updated with respect to
changes made in outlook.The event did not get deleted.

We tried this with our demo server as well and it worked fine for us.Can
you please try once by connecting your outlook with our demo server and
check what is happening.

We will be waiting for your reply.

On Tue, Jan 17, 2012 at 8:45 PM, Luuk Kleiweg <
l.kleiweg at allinonesoftware.com> wrote:

>  Hello,
> I've just tried the Outlook Plugin v2.1 with vTiger 5.3.0 and Outlook 2010.
> I've noticed that appointments disappear from the crm after you have
> synced with Outlook.
> Here's what I did:
>    - Create an event in vTiger
>    - Synchronise in Outlook
>    - Change the start time of the event in Outlook
>    - Synchronise in Outlook
> The sync window will state that one item has changed an one item has been
> deleted.
> Thus resulting in the loss of the event in the CRM.
> Is this a known issue?
> --
> With best regards,
> Luuk Kleiweg
> ------------------------------------------------------------
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