[Vtigercrm-developers] Assign entity to a higher Role

[MAGGI Conrado RE-INGENIA]

Joe,

Thanks a lot for the answer. I will try this.

Regards,

Conrado

On 08/14/2012 08:57 PM, Joe Bordes wrote:
> You could try using a group. If you put the users in the same group then
> any ticket in the group will be shared by both while any ticket directly
> assigned to themselves will only be visible by them (and the higher role).
>
> That may obligate you to create a lot of groups though.
>
>
> Joe
> TSolucio
>
>
>
> On 15/08/12 01:50, MAGGI Conrado RE-INGENIA wrote:
>> Hi.
>>
>> I have been searching the forums but cant find the answer to this
>> scenario in user privileges / roles
>>
>> I need to set trouble tickets module to private but also need to allow a
>> user in a lower role to assign that ticket back to his manager (higher
>> role). If I allow the employee to see all manager's tickets them all
>> employees is the same role would see those tickets, thats not the
>> scenario that I'm trying to reproduce.
>>
>> Is there a way to keep a module private but still be able to assign an
>> entity to a higher role?
>>
>> Thanks
>>
>> Regards,
>> _______________________________________________
>> http://www.vtiger.com/
> _______________________________________________
> http://www.vtiger.com/

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