[Vtigercrm-developers] Usability question again

[Luis Santos]

Your argument is excelent, but i can see a little contradiction...
If the means of contact is as you say company policy, why would it be a user
setting?
Wouldn't it be better to have it as a global setting?

/Luis


On 8/10/06, Matthew Brichacek <mmbrich at fosslabs.com> wrote:
>
> I think I understand what you're saying... In some cases though, there
> is only one way to contact a person, or in other cases a company may
> only want you to contact customers a certain way (IE: via the office PBX
> so calls can be recorded, etc).  Something flexible enough to handle
> both scenarios would be nice.  Maybe a multi-select picklist in the user
> settings that would allow a user to choose all the diff kinds of
> communications they use (voip, skype, phoner, etc).  If the user selects
> more than one means of communications, the picklist box you spoke of
> earlier could be used... if they only have one type of communications
> then a standard "click to dial" would be enabled on the phone record
> itself.
>
> I am getting ready to fire back up the asterisk integration project for
> 5.x and have spent some time trying to figure out a clean way to bring
> in all the other click-to-dial work that was done in 4.x.
>
> Matt
>
>
> On Thu, 2006-08-10 at 17:40 +0100, Luis Santos wrote:
> > Well, my ideia was a bit different...
> >
> > Every one of us has more than one mean of being reached
> > I personally have a msn account, google talk account and skype
> > account.
> > If i'm using a CRM most possibly i want to be able to reach my
> > customers\potencial customers in every possible way...
> > So i suggest having multiple possible options (0->N where N would be
> > the number os possible options.
> >
> > As an example see the MS Outlook contact screen...
> >
> > again..just my 2 cents.. :)
> > /Luis
> >
> > On 8/10/06, Matthew Brichacek <mmbrich at fosslabs.com> wrote:
> >         Good idea.. how about making it configurable on a per-user
> >         basis..
> >         IE: in the user settings area you can choose between voip,
> >         skype, phoner
> >         etc instead of having to choose @ each record.
> >
> >         Matt
> >
> >         On Thu, 2006-08-10 at 15:47 +0100, Luis Santos wrote:
> >         > Better yet..
> >         > N possible values with a Combo box with the protocol option
> >         (Skype,
> >         > Yahoo, MSN Messeger, Jabber, Voip,....) and a field to the
> >         ID.
> >         >
> >         > In the "view" mode the link would be build accordinf to the
> >         protocol
> >         > selected...
> >         >
> >         >
> >         > just my 2cents
> >         > /Luis Santos
> >         >
> >         >
> >         > On 8/10/06, Aïssa <webmaster at vtigerfacile.com> wrote:
> >         >         Hi all,
> >         >         what do you think about using "Skype ID" instead
> >         "Yahoo IM" ?
> >         >         Skype seem to be more used than yahoo im no ? (a
> >         direct link
> >         >         "call to"
> >         >         for 5.1 is a must ;-) )
> >         >         (this translation change is already effective for
> >         frenchies)
> >         >
> >         >         Best regards,
> >         >         Aïssa
> >         >         _______________________________________________
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> >         >
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