[Vtigercrm-developers] Usability question again

[Matthew Brichacek]

I think you have to allow the user to adjust this.. one reason why is
because a setup like asterisk requires you to input an extension for
that particular user.
Maybe a global setting that allows the admin to choose what types of
communications are allowed?  This would allow global control over the
types of communications allowed, then each user can enable/config them
for use.
Instead of a picklist next to the number in the entity record... we
could use the same type of link popup that is used for "Locate Map".  So
if a user clicks on a phone number, a small popup that has links to
execute allowed communications will pop up.  Seems like a cleaner way to
do the interface.. but I suck @ UI stuff so someone may have a better
idea.

Matt

On Fri, 2006-08-11 at 18:27 +0100, Luis Santos wrote:
> Your argument is excelent, but i can see a little contradiction...
> If the means of contact is as you say company policy, why would it be
> a user setting?
> Wouldn't it be better to have it as a global setting?
>  
> /Luis
> 
>  
> On 8/10/06, Matthew Brichacek <mmbrich at fosslabs.com> wrote: 
>         I think I understand what you're saying... In some cases
>         though, there
>         is only one way to contact a person, or in other cases a
>         company may 
>         only want you to contact customers a certain way (IE: via the
>         office PBX
>         so calls can be recorded, etc).  Something flexible enough to
>         handle
>         both scenarios would be nice.  Maybe a multi-select picklist
>         in the user 
>         settings that would allow a user to choose all the diff kinds
>         of
>         communications they use (voip, skype, phoner, etc).  If the
>         user selects
>         more than one means of communications, the picklist box you
>         spoke of
>         earlier could be used... if they only have one type of
>         communications 
>         then a standard "click to dial" would be enabled on the phone
>         record
>         itself.
>         
>         I am getting ready to fire back up the asterisk integration
>         project for
>         5.x and have spent some time trying to figure out a clean way
>         to bring 
>         in all the other click-to-dial work that was done in 4.x.
>         
>         Matt
>         
>         
>         On Thu, 2006-08-10 at 17:40 +0100, Luis Santos wrote:
>         > Well, my ideia was a bit different...
>         >
>         > Every one of us has more than one mean of being reached 
>         > I personally have a msn account, google talk account and
>         skype
>         > account.
>         > If i'm using a CRM most possibly i want to be able to reach
>         my
>         > customers\potencial customers in every possible way... 
>         > So i suggest having multiple possible options (0->N where N
>         would be
>         > the number os possible options.
>         >
>         > As an example see the MS Outlook contact screen...
>         >
>         > again..just my 2 cents.. :) 
>         > /Luis
>         >
>         > On 8/10/06, Matthew Brichacek <mmbrich at fosslabs.com> wrote:
>         >         Good idea.. how about making it configurable on a
>         per-user
>         >         basis.. 
>         >         IE: in the user settings area you can choose between
>         voip,
>         >         skype, phoner
>         >         etc instead of having to choose @ each record.
>         >
>         >         Matt
>         >
>         >         On Thu, 2006-08-10 at 15:47 +0100, Luis Santos
>         wrote: 
>         >         > Better yet..
>         >         > N possible values with a Combo box with the
>         protocol option
>         >         (Skype,
>         >         > Yahoo, MSN Messeger, Jabber, Voip,....) and a
>         field to the
>         >         ID.
>         >         >
>         >         > In the "view" mode the link would be build
>         accordinf to the
>         >         protocol
>         >         > selected...
>         >         >
>         >         > 
>         >         > just my 2cents
>         >         > /Luis Santos
>         >         >
>         >         >
>         >         > On 8/10/06, Aïssa <webmaster at vtigerfacile.com>
>         wrote:
>         >         >         Hi all,
>         >         >         what do you think about using "Skype ID"
>         instead
>         >         "Yahoo IM" ?
>         >         >         Skype seem to be more used than yahoo im
>         no ? (a 
>         >         direct link
>         >         >         "call to"
>         >         >         for 5.1 is a must ;-) )
>         >         >         (this translation change is already
>         effective for
>         >         frenchies) 
>         >         >
>         >         >         Best regards,
>         >         >         Aïssa
>         >         >
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