[Vtigercrm-developers] Can anyone else confirm this? MailScanner -> Update-Ticket -> Not-triggering-workflow

[Alan Lord]

On 11/07/18 09:47, Conrado Maggi wrote:
> Hi Alan,
> 
> Yes. The updates ticket function creates a new comment, and the status 
> edition is done using a direct query to the DB rather than the API.
> 
> You can update the function__UpdateTicket to trigger the workflow either 
> updating the status using the API or making another update on the ticket 
> record.

Thanks Conrado,

So to keep it simple I reckon after that pquery just adding

 > $linkfocus->mode = 'edit';
 > $linkfocus->save();

Would do it - that should trigger the relevant events etc?

Al