[Vtigercrm-developers] Can anyone else confirm this? MailScanner -> Update-Ticket -> Not-triggering-workflow

[Conrado Maggi]

Hi Alan,

Yes. The updates ticket function creates a new comment, and the status
edition is done using a direct query to the DB rather than the API.

You can update the function  __UpdateTicket  to trigger the workflow either
updating the status using the API or making another update on the ticket
record.

Conrado

On Wed, Jul 11, 2018 at 10:00 AM Alan Lord <alanslists at gmail.com> wrote:

>
> http://code.vtiger.com/vtiger/vtigercrm/issues/1019
>
> Cheers
>
> Al
>
> _______________________________________________
> http://www.vtiger.com/
>
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