[Vtigercrm-developers] Trigger Workflow from Mail Converter?

[Steve Kenow]

I have done a similar thing in 6.5 - the mail scanner handles basic
creation and assigns initial ticket to itself. Then, in Tickets, a workflow
that triggers on every new ticket, checks the Assign To and sees it is
Mailbox, or whatever, and then proceeds with the additional changes,
updates, notifications. It even changes the assignment for me. Maybe that
would work in your situation.

On Fri, Jan 26, 2018 at 9:18 AM, Alan Lord <alanslists at gmail.com> wrote:

> On 26/01/18 13:11, Joe Bordes wrote:
>
>> Can't you create a workflow for that?
>>
>
> Hey Joe,
>
> I don't think so, no.
>
> The Email module is not treated like an Entity module so you can't create
> a Workflow against the Email module directly.
>
> In a Workflow, you can't set a condition on, for example a Contact, when
> an email has been added (there is no workflow "event" like this).
>
> I think the only possible way is to write a custom Event Handler that
> looks for Email save events when the email_flag is set to MAILSCANNER...
> But then it all gets a bit messy in terms of the notification itself. A
> hardcoded email in the code?
>
> See what I mean?
>
> Thanks
>
> Al
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
*Steve Kenow*
Retail Data Systems of Minnesota
End-User Services & Support Manager
Direct: 952.392.2686
Office: 952.934.4002
skenow at rdspos.com
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