[Vtigercrm-developers] SMTP not working

[Holbok István]

Iko,

You will find the answers at the link of PHP Mailer troubleshooting on 
GitHub:

https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Even the DNS issue is listed there. Also you will find the proper port 
settings examples, both of tls and ssl.
The vtiger requires SMTP host in the format: ssl://smtp.example.com:465 
or tls://smt.example.com:587 and the PHP Mailer will it parse properly.

The DNS issue can be tested by the https://mxtoolbox.com/

And this is the very important part of the troubleshooting guide from 
the GitHub

If you check all circumstances and it's still not working!

/If any of the above checks fail, PHPMailer will not work either, and 
usually there's nothing that PHPMailer can do about it. *So go fix your 
network, then try again.* If you are not in control of your own firewall 
or DNS, you probably need to raise a support ticket with your ISP to fix 
this (it's very common for them to block or divert port 25 outbound). 
*If they won't fix it, you need to replace your ISP*. PS: BlueHost 
doesn't support smtp.gmail.com, they want you to use their smtp server. 
The work around would be to use email associated with BlueHost and their 
host address Or send using mail() function in this case./

Note: because of these reasons I had just moved one of my clients from 
GoDaddy to a virtual private server hosted at InMotion Hosting.

Kindest regards:
Istvan

2017.04.07. 10:03 keltezéssel, Christophe Humbert írta:
> Hello
>
> You have a DNS issue *No route to host*
>
> Kind Regards
> Chris
>
>
> On Fri, Apr 7, 2017 at 9:26 AM, iko <irina_k6 at hotmail.com 
> <mailto:irina_k6 at hotmail.com>> wrote:
>
>     Thank you, Istvan for your help. I had right files and UTF-8 was
>     in place.
>     But no luck getting smtp to work...
>
>     Here is what I get in debug message:
>
>     2017-04-07 07:30:32 Invalid address: (addAnAddress Reply-To):
>     2017-04-07 <tel:2017-04-07>
>     07:30:32 Connection: opening to smtp.office365.com:25
>     <http://smtp.office365.com:25>, timeout=300,
>     options=array ( ) 2017-04-07 07:30:32 Connection failed. Error #2:
>     stream_socket_client(): unable to connect to smtp.office365.com:25
>     <http://smtp.office365.com:25> (No route
>     to host) [/removed/modules/Emails/class.smtp.php line 294]
>     2017-04-07 <tel:294%5D%202017-04-07>
>     07:30:32 SMTP ERROR: Failed to connect to server: No route to host
>     (65)
>     2017-04-07 07:30:32 SMTP connect() failed.
>     https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
>     <https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting>
>
>     And port should be 587. It is correct in vtiger_systems and I
>     tested with
>     putting it manually in class.phpmailer.php. But debug message
>     remains the
>     same with port 25.
>
>     Regarding the smtp.phps code. Where should I insert it? I'm sorry
>     for my
>     being inexperienced.
>
>
>
>     --
>     View this message in context:
>     http://vtiger-crm.2324883.n4.nabble.com/SMTP-not-working-tp20617p20627.html
>     <http://vtiger-crm.2324883.n4.nabble.com/SMTP-not-working-tp20617p20627.html>
>     Sent from the vtigercrm-developers mailing list archive at Nabble.com.
>
>     _______________________________________________
>     http://www.vtiger.com/
>
>
>
>
> _______________________________________________
> http://www.vtiger.com/


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