[Vtigercrm-developers] WorkflowDesigner and ready ticketing scenarios

[Tony Sandman]

Attached one of mine implementation. This is on ticket creation only
(separate WF on ticket update & comments)
However sharing this will not make anyone happy here as it is based on
heavy customized system.
The most consuming resources part is a testing.

T



On Mon, Sep 19, 2016 at 7:13 AM, Somsak Artwawoot <somsak6som at gmail.com>
wrote:

> would be cool to try it. There is no problem to overwrite amended files
> with the original one (in case something is going wrong)
>
> Som
>
> On Mon, Sep 19, 2016 at 5:09 AM, Stefan Warnat <ich at stefanwarnat.de>
> wrote:
>
>> Hy,
>>
>> Unfortunately I must disappoint you a little and I will shortly explain
>> this.
>> I already take a look, how to create such process. I know it will be
>> really cool and could provide heavy customizations of the process of
>> clients. (And you could handle every wish of clients, within minutes)
>>
>> Current situation is, I already implement many functions of vtiger into
>> Workflow Designer and allow the automation of these processes.
>> But some of them are not developed for an automation and sometimes it
>> creates problems with the mix of functions. (For example: Same dependencies
>> are included multiple times, mixing of special Request variable
>> requirements, ... )
>> Issues, for example, only happens if function A is mixed with function B,
>> which makes it very difficult to workaround, because if I solve this
>> combination, another function C is no more working.
>> I don't found a good way to UnitTest VtigerCRM modules to make it easier.
>>
>> A very good side of the vtiger community is, every developer I contacted,
>> like Boru, Its4you, Makeyourcloud, .vtexperts.com, .... .agree to
>> corporate and give me the chance to build some workarounds into my module.
>> A big thanks about this @you!
>>
>> Why I'm explaining this:
>> In my experience the MailScanner of Vtiger is not very stable, if not
>> configured completely correct or mailbox is too big, for example.
>>
>> I see the risk, I must explain, why Workflow Designer blocks MailScanner.
>> There are unlimited own reasons, why MailScanner don't work or blocks
>> execution for some time.
>> *(Most clients with problems forget to tell me, that functions also don't
>> work without Workflow Designer) ;)*
>> To say "You could not use MailScanner with Workflow Designer if you have
>> problems", is worse, then to say "I don't support this at the moment."
>> I know the sourcecode of MailScanner very well in meantime. And I would
>> not say, this is a safe base.
>>
>> Currently also such process require file modifications of MailScanner,
>> because I must implement an own MailScanner Action.
>> I already had done and use this for the vtiger 5.40 version and it
>> wouldn't very hard at all to also do this for 6.x.
>>
>> If I would prepare this for 6.5, within current days, a more professional
>> time of my business, I also would/must provide support and you would kill
>> me, instead of vtiger devs, if MailScanner isn't working in client systems.
>> ;)
>> Regardless the reason.
>>
>> *But:*
>> During the writing of this response, I think about it. Maybe you know the
>> risk and problems of MailScanner and would like to use it nevertheless.
>> I will prepare a description to do this. Because the next week looks like
>> horrible, I hope until end of week (until 23.09.) is helpful enough.
>>
>> Thanks for using my module!
>>
>> Regards,
>>
>> Stefan
>>
>>
>>
>> ----
>> *Freelancer at Webdevelopment*
>>
>> Web: http://www.stefanwarnat.de
>> Xing: https://www.xing.com/profile/Stefan_Warnat2
>> LinkedIn: http://www.linkedin.com/pub/stefan-warnat/6/827/820
>> eMail: kontakt at stefanwarnat.de
>>
>>
>> On Thu, Sep 15, 2016 at 9:44 AM, Somsak Artwawoot <somsak6som at gmail.com>
>> wrote:
>>
>>> You should ask developer (Stefan Warnat), I am sure he got it ready.
>>> Workflodesigner seems to be cool extension, just needs some ready-made
>>> workflows to illustrate common scenarios.
>>> Maybe they do it for some reasonable fee?
>>>
>>> Som
>>>
>>> On Thu, Sep 15, 2016 at 2:11 PM, Tony Sandman <tonysandman999 at gmail.com>
>>> wrote:
>>>
>>>> Guys, does anyone had set fully working ticketing scenario in
>>>> WorkflowDesigner?
>>>> Thinking of buying few licenses for clients, but building it from
>>>> scratch will make
>>>> me loosing too much time I guess.
>>>> So I need all creating tickets workflows, updating comments, sending
>>>> notifications.
>>>> Help appreciated
>>>>
>>>> Tony
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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