[Vtigercrm-developers] WorkflowDesigner and ready ticketing scenarios

[Somsak Artwawoot]

would be cool to try it. There is no problem to overwrite amended files
with the original one (in case something is going wrong)

Som

On Mon, Sep 19, 2016 at 5:09 AM, Stefan Warnat <ich at stefanwarnat.de> wrote:

> Hy,
>
> Unfortunately I must disappoint you a little and I will shortly explain
> this.
> I already take a look, how to create such process. I know it will be
> really cool and could provide heavy customizations of the process of
> clients. (And you could handle every wish of clients, within minutes)
>
> Current situation is, I already implement many functions of vtiger into
> Workflow Designer and allow the automation of these processes.
> But some of them are not developed for an automation and sometimes it
> creates problems with the mix of functions. (For example: Same dependencies
> are included multiple times, mixing of special Request variable
> requirements, ... )
> Issues, for example, only happens if function A is mixed with function B,
> which makes it very difficult to workaround, because if I solve this
> combination, another function C is no more working.
> I don't found a good way to UnitTest VtigerCRM modules to make it easier.
>
> A very good side of the vtiger community is, every developer I contacted,
> like Boru, Its4you, Makeyourcloud, .vtexperts.com, .... .agree to
> corporate and give me the chance to build some workarounds into my module.
> A big thanks about this @you!
>
> Why I'm explaining this:
> In my experience the MailScanner of Vtiger is not very stable, if not
> configured completely correct or mailbox is too big, for example.
>
> I see the risk, I must explain, why Workflow Designer blocks MailScanner.
> There are unlimited own reasons, why MailScanner don't work or blocks
> execution for some time.
> *(Most clients with problems forget to tell me, that functions also don't
> work without Workflow Designer) ;)*
> To say "You could not use MailScanner with Workflow Designer if you have
> problems", is worse, then to say "I don't support this at the moment."
> I know the sourcecode of MailScanner very well in meantime. And I would
> not say, this is a safe base.
>
> Currently also such process require file modifications of MailScanner,
> because I must implement an own MailScanner Action.
> I already had done and use this for the vtiger 5.40 version and it
> wouldn't very hard at all to also do this for 6.x.
>
> If I would prepare this for 6.5, within current days, a more professional
> time of my business, I also would/must provide support and you would kill
> me, instead of vtiger devs, if MailScanner isn't working in client systems.
> ;)
> Regardless the reason.
>
> *But:*
> During the writing of this response, I think about it. Maybe you know the
> risk and problems of MailScanner and would like to use it nevertheless.
> I will prepare a description to do this. Because the next week looks like
> horrible, I hope until end of week (until 23.09.) is helpful enough.
>
> Thanks for using my module!
>
> Regards,
>
> Stefan
>
>
>
> ----
> *Freelancer at Webdevelopment*
>
> Web: http://www.stefanwarnat.de
> Xing: https://www.xing.com/profile/Stefan_Warnat2
> LinkedIn: http://www.linkedin.com/pub/stefan-warnat/6/827/820
> eMail: kontakt at stefanwarnat.de
>
>
> On Thu, Sep 15, 2016 at 9:44 AM, Somsak Artwawoot <somsak6som at gmail.com>
> wrote:
>
>> You should ask developer (Stefan Warnat), I am sure he got it ready.
>> Workflodesigner seems to be cool extension, just needs some ready-made
>> workflows to illustrate common scenarios.
>> Maybe they do it for some reasonable fee?
>>
>> Som
>>
>> On Thu, Sep 15, 2016 at 2:11 PM, Tony Sandman <tonysandman999 at gmail.com>
>> wrote:
>>
>>> Guys, does anyone had set fully working ticketing scenario in
>>> WorkflowDesigner?
>>> Thinking of buying few licenses for clients, but building it from
>>> scratch will make
>>> me loosing too much time I guess.
>>> So I need all creating tickets workflows, updating comments, sending
>>> notifications.
>>> Help appreciated
>>>
>>> Tony
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20160919/b84aab58/attachment.html>