[Vtigercrm-developers] Workflow to reply to mail-scanner mail?

[Oleg Antonov]

Hi, socialboostdk!

First be sure you configure cron (if last scan was finished several minutes
ago it is ok. Check here
[yourvtigerurl]/index.php?module=CronTasks&parent=Settings&view=List&block=4&fieldid=26)

and outgoing mail server

THen check how to configure workflows
https://wiki.vtiger.com/vtiger6/index.php/Workflows

Also you can check custom workflow module by Stefan Warnat here
https://goo.gl/lpwdX0
It is pretty simple, powerful and easy to use.

http://pinstudio.ru

2016-05-25 16:18 GMT+03:00 socialboostdk <socialboostdk at gmail.com>:

> HI there,
>
> I'm very sorry for the stupid question, but I cant get it to work.
>
> I've set up the mailscanner to scan a mailaccount for incoming mails, and
> assign these to tickets in Vtiger.
>
> I would like to make an auto-reply saying "Thanks for your mail, we'll get
> back to you asap", but I simply cannot figure out how to do, as I dont know
> how to dig out the senders email?
>
> Any pointers?
>
> Thanks!
>
> Best,
> Chris
>
> _______________________________________________
> http://www.vtiger.com/
>
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