[Vtigercrm-developers] Make grouping of tickets, based on to-address?

[Sutharsan Jeganathan]

HI

I think you have to customize __CreateTicket() function under
modules/Settings/MailConverter/handlers/MailScannerAction.php.

You can a custom field "Mailbox" in ticket module and save the to
email(mailbox) when receving mails. Something like

$mailbox = $mailrecord->_to;
$ticket->column_fields['mailbox'] = $mailbox;


Thanks
Sutharsan Jeganathan

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On Wed, Jun 8, 2016 at 3:54 PM, socialboostdk <socialboostdk at gmail.com>
wrote:

> Hi everyone,
>
> I'm trying categorise tickets based on their to-address. Ie. perhaps we
> would have project1 at domain.com and project2 at domain.com.
>
> This way I'd like to somehow categories the tickets, so we can have
> different support staff to look at the various tickets.
>
> Any clues?
>
> Thanks,
> Chris
>
> _______________________________________________
> http://www.vtiger.com/
>
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