<div dir="ltr"><div><div><div>HI<br><br></div>I think you have to customize __CreateTicket() function under modules/Settings/MailConverter/handlers/MailScannerAction.php.<br><br></div>You can a custom field "Mailbox" in ticket module and save the to email(mailbox) when receving mails. Something like<br><br></div>$mailbox = $mailrecord->_to;<br><div>$ticket->column_fields['mailbox'] = $mailbox;<br><br><br></div><div>Thanks<br></div><div>Sutharsan Jeganathan<br></div></div><div id="DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br>
<table style="border-top:1px solid #d3d4de">
<tr>
<td style="width:55px;padding-top:13px"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2322-b" target="_blank"><img src="https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange_184x116-v1.png" height="29px"></a></td>
<td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2322-b" target="_blank" style="color:#4453ea">Virus-free</a>
</td>
</tr>
</table><a href="#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"></a></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 8, 2016 at 3:54 PM, socialboostdk <span dir="ltr"><<a href="mailto:socialboostdk@gmail.com" target="_blank">socialboostdk@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi everyone,<div><br></div><div>I'm trying categorise tickets based on their to-address. Ie. perhaps we would have <a href="mailto:project1@domain.com" target="_blank">project1@domain.com</a> and <a href="mailto:project2@domain.com" target="_blank">project2@domain.com</a>.</div><div><br></div><div>This way I'd like to somehow categories the tickets, so we can have different support staff to look at the various tickets.</div><div><br></div><div>Any clues?</div><div><br></div><div>Thanks,</div><div>Chris</div></div>
<br>_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br></div>