[Vtigercrm-developers] Vtiger + Asterisk Incoming Popup problem.

Wed Sep 30 09:02:35 GMT 2015

Hi, it is true, and it is a problem because I want that only 1 extension
can answer to the incoming calls.

Into PBX I've an inbound route that have as destination the 104 extension,
but seems to be ignored and all extensions rings.

How I can solve the issue in your opinion?

2015-09-30 9:47 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:

> Try to setup two or more users in vtiger & extensions and then make
> incoming call (from external number).
>
> You will see popup in all users logged in vtiger and all extensions will
> be ringing.
>
> regards, Vladimir
>
>
> Vladimir Karažija
> Kosa crta d.o.o.
> Jagnedje 1
> 10090 Zagreb
> OIB: 57724075047
>
> t. +385 1 777 33 85
> m. +385 91 122 0511
> www.kosacrta.hr
>
> On Wed, Sep 30, 2015 at 9:35 AM, Michele Mastropieri <
> michele.mastropieri at gmail.com> wrote:
>
>> 2015-09-29 19:24 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>
>>> Great to be of help ;) When you visit Croatia, just let me know ;)
>>>
>> Of course! :D
>>
>>
>>
>>>
>>> Just to be clear, with this setup you get incoming call popup for
>>> external calls and you have working click to call for outgoing calls from
>>> vtiger?
>>>
>> Yes.
>>
>>
>>
>>>
>>> To be honest, never tested internal calls for incoming call popup on
>>> vtiger 6.3 version...
>>>
>>> This is probably because internal calls are handled by from-internal
>>> context and are not in context where agi script is catching calls.
>>>
>>> You will have another problem with incoming calls, all extensions will
>>> be ringing and all users will get popup. This is known "bug" or "feature".
>>>
>> What do you means exactly when you tell me about this bug?
>>
>>
>>>
>>> regards, Vladimir
>>>
>>>
>>> Vladimir Karažija
>>> Kosa crta d.o.o.
>>> Jagnedje 1
>>> 10090 Zagreb
>>> OIB: 57724075047
>>>
>>> t. +385 1 777 33 85
>>> m. +385 91 122 0511
>>> www.kosacrta.hr
>>>
>>> On Tue, Sep 29, 2015 at 6:36 PM, Michele Mastropieri <
>>> michele.mastropieri at gmail.com> wrote:
>>>
>>>> Moving agi script from [from-internal] to [from-trunk] into
>>>> extensions.conf made me able to get incoming popup! And for this I'll offer
>>>> a beer :-)
>>>> My context for sip phone extensions is [from-internal].
>>>> Changed outbound trunk with trunk name for external calls.
>>>> Yes, I use SIP trunk for external calls.
>>>> The internal calls do not appears into incoming popup. Only from
>>>> external sip trunk. Why?
>>>>
>>>> 2015-09-29 16:48 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>>>
>>>>> Hi,
>>>>>
>>>>> my configuration is different but works.
>>>>>
>>>>> Do you have [from-trunk] context in your extensions.conf ?
>>>>>
>>>>> This is where I put agi script for incoming call popup. Not in the
>>>>> from-internal, remove agi script [from-internal] context.
>>>>>
>>>>> Also what is your phone extension context? It should be from-internal.
>>>>>
>>>>> And in Provider configuration in PBX manager change Outbound trunk to
>>>>> trunk name that you use for external calls.
>>>>>
>>>>> You use SIP trunk for external calls?
>>>>>
>>>>> Vladimir Karažija
>>>>> Kosa crta d.o.o.
>>>>> Jagnedje 1
>>>>> 10090 Zagreb
>>>>> OIB: 57724075047
>>>>>
>>>>> t. +385 1 777 33 85
>>>>> m. +385 91 122 0511
>>>>> www.kosacrta.hr
>>>>>
>>>>> On Tue, Sep 29, 2015 at 9:55 AM, Michele Mastropieri <
>>>>> michele.mastropieri at gmail.com> wrote:
>>>>>
>>>>>> If I click-to-call from vtiger, the call is placed out. The problem
>>>>>> is that no incoming call popup appears! Please help me if you have some
>>>>>> minutes.
>>>>>>
>>>>>> <<<<Vtiger Asterisk Server Details:>>>>
>>>>>> Vtiger Asterisk App URL http://192.168.1.130:8383
>>>>>> Outbound Context vtiger
>>>>>> Outbound Trunk from-internal
>>>>>> Vtiger Secret Key 38270845255
>>>>>> <<<<end details>>>>
>>>>>>
>>>>>> <<<<VtigerAsteriskConnector.properties>>>>
>>>>>> // Location where the application server will be running.
>>>>>> ServerIP   = 127.0.0.1
>>>>>> ServerPort = 8383
>>>>>> // Call Recordings storage path
>>>>>> StorageDir = /VtigerAsteriskConnector
>>>>>> // Enable(true) or Disable(false) call recordings
>>>>>> Recording = true
>>>>>> // Location where the applications database files will be stored.
>>>>>> AsteriskAppDBPath = /VtigerAsteriskConnector
>>>>>> // Asterisk Server Details
>>>>>> AsteriskServerPublicIP = 192.168.1.130
>>>>>> AsteriskServerIP   = 127.0.0.1
>>>>>> AsteriskServerPort = 5038
>>>>>> AsteriskUsername   = admin
>>>>>> AsteriskPassword   = 123456
>>>>>> // Vtiger CRM URL
>>>>>> VtigerURL = http://192.168.2.26
>>>>>> VtigerSecretKey = 38270845255
>>>>>> //Enable(true) or Disable(false) Asterisk Events and Database Logs in
>>>>>> Connector
>>>>>> AsteriskLog = true
>>>>>> DatabaseLog = true
>>>>>> <<<<VtigerAsteriskConnector.properties>>>>
>>>>>>
>>>>>> <<<<manager.conf>>>>
>>>>>> [general]
>>>>>> enabled = yes
>>>>>> port = 5038
>>>>>> bindaddr = 0.0.0.0
>>>>>> displayconnects=no ;only effects 1.6+
>>>>>> [admin]
>>>>>> secret = 123456
>>>>>> deny = 0.0.0.0/0.0.0.0
>>>>>> permit = 127.0.0.1/255.255.255.0
>>>>>> permit = 192.168.1.250/255.255.255.0
>>>>>> permit = 192.168.2.26/255.255.255.0
>>>>>> permit = 192.168.5.102/255.255.255.0
>>>>>> read =
>>>>>> system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate
>>>>>> write =
>>>>>> system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate
>>>>>> writetimeout = 5000
>>>>>> #include manager_additional.conf
>>>>>> #include manager_custom.conf
>>>>>> <<<<end manager.conf>>>>
>>>>>>
>>>>>> <<<<extensions.conf (interested parts)>>>>
>>>>>> [vtiger]
>>>>>> exten => _X.,1,Agi(agi://127.0.0.1/incoming.agi)
>>>>>>
>>>>>> [from-internal]
>>>>>> include => from-internal-noxfer
>>>>>> include => from-internal-xfer
>>>>>> include => bad-number
>>>>>> exten => _X.,1,Agi(agi://127.0.0.1/incoming.agi)
>>>>>> <<<<end extension.conf>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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