[Vtigercrm-developers] marketplace

Preexo preexo at googlemail.com
Tue Sep 29 04:43:09 GMT 2015 

Of course... I always love to blame others for my forgetfulness brain... lol.
Anyway, I don't do it this time... That I forgot after 9 months that I
actually had registered somewhere is my own fault. 

Just to clarify: 
That the UI of the embedded marketplace does not give me any hint that I was
actually logged in (since I registered 9 months ago), it didn't give me any
logout button, no user panel, no way to retrieve the invoices... THAT is
vtigers really bad UI... the bad UX I experienced is their fault since the
embedded marketplace UI is so bad.
It's also vtigers fault that they not responding to my support-request
emails for days and even once they did not understand what my problem is. 
In fact, they are still trying to help me via email, because they are seem
to not understand my emails.

Alan came along and helped me with one comment... Thanks again Alan!

I guess that vtiger never understands what I want from them via email or
here in the forum (yes it has happened too many times before, exchanged
months and months of email exchange to finally get a small piece of
information) can be blamed on language barrier. Their English is obviously
very limited and I have a lot of understanding for that, since English is
also my second language and sometimes it can be hard.

So, don't take me wrong... I appreciate all the hard work of vtiger and I
will try be even more patient about stuff like this in future. But the
embedded marketplace is a joke!


Doug-116 wrote
> I'm confused.
> You forgot your login credentials and the way to logon but that is vtigers
> fault?
> On Sep 24, 2015 7:49 AM, "Preexo" <

> preexo@

> > wrote:
> 
>> Hi Alan, wow!
>> I wasn't even aware anymore that I signed up at the marketplace before
>> from
>> within the vtiger installation. The embedded marketplace does not give me
>> any hint on that, it seemed like it was just like this from the
>> beginning.
>> Apparently I actually signed up with a different email as well, so I
>> tried
>> to password reset all my email addresses and one of them actually got an
>> email with a link and I reset the password and logged in and see there
>> are
>> my invoices! Thanks a lot!!!
>>
>> Now, I want to disconnect that marketplace account from my vtiger
>> instance
>> account and use another one... haha, can?
>>
>> I kind of suspected something like this but it shows clearly how badly
>> designed the embedded UI of the extension store is...
>> And honestly... it also shows how poor the vtiger support sometimes can
>> be,
>> but that didn't surprise me very much.
>>
>>
>> Alan Lord (News) wrote
>> > Preexo,
>> >
>> > The user credentials you use to create an account in the Extension
>> Store
>> > do not have to be the same as the username you login to vtiger with.
>> >
>> > The credentials you used to create the Marketplace account from within
>> > the Extension store are the ones you should use to login to the vtiger
>> > Marketplace. Not your vtiger login.
>> >
>> > If you do that your Invoice for your purchases should be visible.
>> >
>> > HTH
>> >
>> > Alan
>> >
>> > PS: We did get a few questions about Marketplace invoicing from
>> > customers very early on, but we haven't had any for ages now.
>> >
>> >
>> > On 24/09/15 11:30, Preexo wrote:
>> >> Prasad, thanks alot for trying to help...
>> >> But... Seriously? how is that supposed to work?
>> >> We installed the OS vtiger on our own server, vtiger shouldn't have
>> any
>> >> idea
>> >> of our data, therefore no user credentials from my userlogin of my
>> vtiger
>> >> installation...
>> >> Anyway, I still tried lol... didn't work (surprise) and signed up now
>> on
>> >> the
>> >> marketplace now. No invoices in my account of course.
>> >>
>> >> I sent an email to
>>
>> > sales@
>>
>> >  about this issue as well (actually 2
>> >> days ago), please just provide us some invoices soon... In mail mail I
>> >> let
>> >> you know the details of the credit card used so you will be able to
>> >> identify
>> >> the purchases (2 by now)
>> >>
>> >>
>> >> Prasad-14 wrote
>> >>> Please visit the URL: https://marketplace.vtiger.com/customer/login
>> (use
>> >>> the same credentials you provided in CRM).
>> >>>
>> >>> --
>> >>> FB <http://www.facebook.com/vtiger> I Twit
>> >>> <http://twitter.com/vtigercrm> I
>> >>> LIn <https://www.linkedin.com/company/1270573?trk=tyah> I Blog
>> >>> <https://blogs.vtiger.com> I Website
>> >>> <https://www.vtiger.com/>
>> >>>
>> >>> On Thu, Sep 24, 2015 at 2:00 PM, Preexo <
>> >>
>> >>> preexo@
>> >>
>> >>> > wrote:
>> >>>
>> >>>> We bought through marketplace integrated in our vtiger installation.
>> no
>> >>>> login
>> >>>> there, no button to find any invoices.
>> >>>> Any idea?
>> >>>>
>> >>>>
>> >>>> Prasad-14 wrote
>> >>>>> Have you tried login to Marketplace Portal
>> >>>>> <https://marketplace.vtiger.com/customer/Login>?
>> >>>>>
>> >>>>> Regards,
>> >>>>> Prasad
>> >>>>>
>> >>>>> --
>> >>>>> FB <http://www.facebook.com/vtiger> I Twit
>> >>>>> <http://twitter.com/vtigercrm> I
>> >>>>> LIn <https://www.linkedin.com/company/1270573?trk=tyah> I
>> Blog
>> >>>>> <https://blogs.vtiger.com> I Website <
>> >>>> https://www.vtiger.com/>
>> >>>>>
>> >>>>> On Thu, Sep 24, 2015 at 11:44 AM, Preexo <
>> >>>>
>> >>>>> preexo@
>> >>>>
>> >>>>> > wrote:
>> >>>>>
>> >>>>>> I bought a module 2 days ago on the marketplace and still haven't
>> >>>>>> received
>> >>>>>> any kind of recite.
>> >>>>>> this is not acceptable! therefore... no, the marketplace is a
>> >>>>>> horrible
>> >>>>>> place
>> >>>>>> to sell modules!
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> --
>> >>>>>> View this message in context:
>> >>>>>>
>> >>>>
>> http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17428.html
>> >>>>>> Sent from the vtigercrm-developers mailing list archive at
>> >>>>>> Nabble.com.
>> >>>>>> _______________________________________________
>> >>>>>> http://www.vtiger.com/
>> >>>>>>
>> >>>>>
>> >>>>> _______________________________________________
>> >>>>> http://www.vtiger.com/
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>> --
>> >>>> View this message in context:
>> >>>>
>> http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17430.html
>> >>>> Sent from the vtigercrm-developers mailing list archive at
>> Nabble.com.
>> >>>> _______________________________________________
>> >>>> http://www.vtiger.com/
>> >>>>
>> >>>
>> >>> _______________________________________________
>> >>> http://www.vtiger.com/
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> --
>> >> View this message in context:
>> >>
>> http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17432.html
>> >> Sent from the vtigercrm-developers mailing list archive at Nabble.com.
>> >> _______________________________________________
>> >> http://www.vtiger.com/
>> >>
>> >
>> >
>> > --
>> > Libertus Solutions
>> > http://www.libertus.co.uk
>> >
>> > _______________________________________________
>> > http://www.vtiger.com/
>>
>>
>>
>>
>>
>> --
>> View this message in context:
>> http://vtiger-crm.2324883.n4.nabble.com/Vtigercrm-developers-marketplace-tp17384p17434.html
>> Sent from the vtigercrm-developers mailing list archive at Nabble.com.
>> _______________________________________________
>> http://www.vtiger.com/
>>
> 
> _______________________________________________
> http://www.vtiger.com/





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