[Vtigercrm-developers] Asterisk integration - known bugs or mods!

[Vladimir Karažija]

Hi,

still do not have idea why in PBX Manager, call that is registered
completed has End time updated every second. Even after rebooting asterisk
& vtiger host. This "call" is now 2.5 days long.

I rebooted host and End time is still rising every time I open record in
PBX Manager.

What is going on? Need some mysql/php/apache expert tips what can be the
cause of that?

regards, Vladimir

[image: Inline image 2]


Vladimir Karažija
Kosa crta d.o.o.
Jagnedje 1
10090 Zagreb
OIB: 57724075047

t. +385 1 777 33 85
m. +385 91 122 0511
www.kosacrta.hr

On Fri, Sep 25, 2015 at 1:51 PM, Vladimir Karažija <vladimir at kosacrta.hr>
wrote:

> There is one bug that I am monitoring right now:
>
> - call is registered completed but it is still updating End Time with
> every refresh of record
>
> I am certain that this is causing some kind of problems because it is
> recording to database continuously and this cannot be good :(
>
> Any clues?
>
> regards, Vladimir
>
>
>
> Vladimir Karažija
> Kosa crta d.o.o.
> Jagnedje 1
> 10090 Zagreb
> OIB: 57724075047
>
> t. +385 1 777 33 85
> m. +385 91 122 0511
> www.kosacrta.hr
>
> On Fri, Sep 25, 2015 at 1:38 PM, Vladimir Karažija <vladimir at kosacrta.hr>
> wrote:
>
>> All setup is with sevreal years of experience with vtiger (from 5.2
>> version) and succesfull vtiger - asterisk integration for version vtiger
>> 5.4 version.
>>
>> I have used several known resources:
>>
>> *Requirements:*
>>
>> JAVA - http://www.cyberciti.biz/faq/centos-linux-6-install-java-sdk/
>>
>> *General info:*
>>
>> https://wiki.vtiger.com/vtiger6/index.php/PBX_Manager
>>
>> http://gaurang-microsofttechnology.blogspot.hr/2014/11/setting-up-vtiger-crm-pbx-manager-with.html
>>
>>
>> *My JAVA version is: *
>>
>> java version "1.7.0_75"
>> Java(TM) SE Runtime Environment (build 1.7.0_75-b13)
>> Java HotSpot(TM) 64-Bit Server VM (build 24.75-b04, mixed mode)
>>
>>
>> *Asterisk version:*
>>
>> Asterisk 11.17.1, DO NOT USE Asterisk 12 because it has problems with
>> notifications in Web UI of vtiger (they keep poping out regardless you
>> slose  popup).
>>
>>
>> V.
>>
>>
>>
>>
>> Vladimir Karažija
>> Kosa crta d.o.o.
>> Jagnedje 1
>> 10090 Zagreb
>> OIB: 57724075047
>>
>> t. +385 1 777 33 85
>> m. +385 91 122 0511
>> www.kosacrta.hr
>>
>> On Fri, Sep 25, 2015 at 1:17 PM, Ranieri <rslemer at gmail.com> wrote:
>>
>>> Hi Vladimir, I am plan to start use that integration with my vtiger, but
>>> i have some difficulty about configuration.
>>>
>>> You find any good tutorial or instructions for both configuration?
>>>
>>> Thanks for your help.
>>>
>>> 2015-09-25 8:04 GMT-03:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>>
>>>> Hi,
>>>>
>>>> I am interested to know are there known bugs with asterisk integration.
>>>>
>>>> We have working system with vtiger 6.3 & asterisk 11 that has all
>>>> functionalities working.
>>>>
>>>> It is on virtualized environment XenServer 6.5, vtiger is on debian 7.8
>>>> & asterisk is on Cent OS 6.7
>>>> Systems are not overloaded and have enough RAM and are dedicated just
>>>> for vtiger - asterisk integration.
>>>> There are 5 simultaneous call agents working.
>>>>
>>>> At the moment we are working on improving stability. The problems we
>>>> are facing are:
>>>>
>>>>    - calls are recorded (on asterisk) but links between call recording
>>>>    are not created in a way that
>>>>    - call is registered in PBX Manager for called contact (Source UUID
>>>>       is created) but link to recording is missing
>>>>       - call is registered in PBX manager for called contact
>>>>       but Source UUID and recording is not created
>>>>       - call is not registered at all in PBX Manager for called
>>>>       contact but call is recorded on asterisk side (call recording is activated
>>>>       on asterisk side only with option in VtigerAsteriskConnector.properties)
>>>>    - click to call unexpectedly stops working
>>>>       - while investigating the problem, this is caused because -
>>>>       webapp.sh and java com.vtiger.apps.asterisk.webapp.helpers.ServerRunner
>>>>       stops
>>>>       - other two processes responsible for communication continue to
>>>>       work - agi.sh i vtiger.jar are running continuously
>>>>       - after restart of webapp.sh system starts working again, we
>>>>       have automated restart of scripts so downtime is minimized to 120-180 sec.
>>>>
>>>> More or less this happens in 5-10 % of time but it is something that we
>>>> would like to find cause.
>>>>
>>>> I am not posting any logs here for start, but can provide if needed.
>>>>
>>>> regards, V.
>>>>
>>>> Vladimir Karažija
>>>> Kosa crta d.o.o.
>>>> Jagnedje 1
>>>> 10090 Zagreb
>>>> OIB: 57724075047
>>>>
>>>> t. +385 1 777 33 85
>>>> m. +385 91 122 0511
>>>> www.kosacrta.hr
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>
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