[Vtigercrm-developers] MAIL-MANAGER and find relation to

[Marc GIGON]

Bonjour,

Yes, I understood, to created and update tickets, it's working well for me with my rules.
But, I do not want to create, or update, with special check of [FROM] or [TO], I would like to place the arrived mail directly inside the ACCOUNT (mails link) , if my condition is true.
The condition is = >  the number ( example N°123456 ) inside the Title of mail is the same as my customized field inside my ACCOUNT block ( table > vtiger_accountscf / field is cf_xxx)


Best Regards, Mark
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Date: Thu, 17 Sep 2015 16:28:02 +0100
From: Alan Lord <alanslists at gmail.com>
To: vtigercrm-developers at lists.vtigercrm.com
Subject: Re: [Vtigercrm-developers] MAIL-MANAGER and find relation to
	class
Message-ID: <mtem62$vh2$1 at ger.gmane.org>
Content-Type: text/plain; charset=windows-1252; format=flowed

On 17/09/15 15:59, Marc GIGON wrote:
>
> Means, if number in the title of the received e-mail = (is the same) 
> number in my customized field which is in account module ( table 
> vtiger_accountscf / field is cf_xxx).
>

If I have understood you correctly this sounds like the kind of thing you can do in the Mail Converter to associate emails with Trouble Tickets. Look at the Regex for the Update Ticket example here:

https://wiki.vtiger.com/vtiger6/index.php/Mail_Converter

Perhaps the Mail Converter might be the right tool to customise?

HTH

Alan