[Vtigercrm-developers] Google Contacts Sync in vtiger 6.2

[Uma S]

Hi,

Thanks! for the notifications and detail description about the issue you
are facing.

Will look into this in our current instance and share our feedback with you.

I will also look into this below noted api, and get back with response.







*Looking closer I found this is due to :
./modules/WSAPP/Handlers/vtigerCRMHandler.php fillMandatoryFieldsBut
probably more interesting, was:
./modules/WSAPP/synclib/connectors/VtigerConnector.php
fillMandatoryEmptyFieldsThe latter, does not currently seem to be used
anywhere.*

On Thu, Mar 5, 2015 at 3:34 AM, Richard Hills - Technologywise <
richard at tw.co.nz> wrote:

>  Agreed.
>
> Another issue:
>
>    - create contact in crm
>     - sync
>    - update record owner in crm
>    - update record in google
>    - sync
>
> The system will say a record has been updated, but it has not.
>
> In 5.4 we had an address book module within which users could link
> contacts and then access them on their other devices (carddav read only) .
> This works in a larger number of cases than requiring on the assigned to
> field (what happens when two users want to have the same contact in their
> devices?). Would love to see something like this brought into the core.
>
> On 05/03/15 10:37, socialboostdk wrote:
>
> This is - in my view - a grave problem, because its one of those functions
> that has to work 100% otherwise people (users)  will loose confidence in
> VT...
>
> On 4 March 2015 at 21:41, Rebecca Stanek <rlstanek at gmail.com> wrote:
>
>> Richard,
>>
>>  Thanks for all of your galant efforts on the Google issues! I can
>> confirm that we have had all of these same issues on our instances as well.
>>
>>   Best regards,
>> Rebecca
>>
>>
>>  On Wed, Mar 4, 2015 at 12:23 PM, Richard Hills - Technologywise <
>> richard at tw.co.nz> wrote:
>>
>>>   Contrary to my email yesterday, the sync from google to the CRM is
>>> actually working fine for me in most cases.
>>>
>>> When I change a contact in google to have an organisation which is
>>> non-existent within the CRM, the update is shown under the summary (Updates
>>> in CRM) area, however the change is not made, not only the change on this
>>> account field, but changes on any other fields (I presume, have only tested
>>> with changes to a couple of them).
>>>
>>> Steps to recreate:
>>>
>>>    - Create contact in CRM
>>>    - Sync
>>>     - Update company name in google to be a company name not
>>>    represented in the crm.
>>>    - Update last name in google.
>>>    - Sync
>>>
>>> You should now find that the summary states that your record was updated
>>> inside of the CRM, however you will find that the CRM still has the old
>>> last name. The system now treats these records in sync until the next edit
>>> on either side.
>>>
>>> This issue is obviously less of a problem than the sync failing when a
>>> contact has no company assigned, however another point worth documenting /
>>> expanding upon.
>>>
>>> As usual I will work on this myself as I get the chance however would
>>> appreciate feedback from others to confirm that it is not some localised
>>> issue.
>>>  Thanks
>>>
>>>
>>> On 04/03/15 14:04, Richard Hills - Technologywise wrote:
>>>
>>> Just wondering if this is working for anyone?
>>>
>>> I was able to set up the sync and push all information through to a
>>> group in google contacts. However when I create a contact without an
>>> account in google and try to sync I get the error:
>>>
>>> account_id does not have a value
>>>
>>>
>>> I have checked and the set up has mapped the company field to account by
>>> default, so I tried adding a dummy company (does not exist inside the CRM)
>>> to my contact within google and attempted another sync, this did not change
>>> the result.
>>>
>>> When the google contact account is entered as an existing crm account
>>> the sync (creation of contact within CRM) works correctly.
>>>
>>> I also found that editing contacts in google never synced a change to
>>> the CRM, although the "updated" count did reflect how many contacts had
>>> been edited in google, none of the edits were actually saved to the CRM.
>>>
>>> Any advice is much appreciated, even if it is just confirmation that
>>> this functionality works for you.
>>>
>>> TIA
>>>
>>>
>>> --
>>> Richard Hills
>>> TechnologyWise Ltd, Tauranga, NZrichard at tw.co.nzwww.technologywise.co.nz
>>> ph: +64 (0)7 571 1060
>>> fax: +64 (0)7 571 1061
>>>
>>>
>>>  _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> _______________________________________________http://www.vtiger.com/
>
>
> --
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZrichard at tw.co.nzwww.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
With
Best Regards
Uma.S
Vtiger Team
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