[Vtigercrm-developers] Google Contacts Sync in vtiger 6.2

[Richard Hills - Technologywise]

Agreed.

Another issue:

  * create contact in crm
  * sync
  * update record owner in crm
  * update record in google
  * sync

The system will say a record has been updated, but it has not.

In 5.4 we had an address book module within which users could link 
contacts and then access them on their other devices (carddav read only) 
. This works in a larger number of cases than requiring on the assigned 
to field (what happens when two users want to have the same contact in 
their devices?). Would love to see something like this brought into the 
core.


On 05/03/15 10:37, socialboostdk wrote:
> This is - in my view - a grave problem, because its one of those 
> functions that has to work 100% otherwise people (users)  will loose 
> confidence in VT...
>
> On 4 March 2015 at 21:41, Rebecca Stanek <rlstanek at gmail.com 
> <mailto:rlstanek at gmail.com>> wrote:
>
>     Richard,
>
>     Thanks for all of your galant efforts on the Google issues! I can
>     confirm that we have had all of these same issues on our instances
>     as well.
>
>     Best regards,
>     Rebecca
>
>
>     On Wed, Mar 4, 2015 at 12:23 PM, Richard Hills - Technologywise
>     <richard at tw.co.nz <mailto:richard at tw.co.nz>> wrote:
>
>         Contrary to my email yesterday, the sync from google to the
>         CRM is actually working fine for me in most cases.
>
>         When I change a contact in google to have an organisation
>         which is non-existent within the CRM, the update is shown
>         under the summary (Updates in CRM) area, however the change is
>         not made, not only the change on this account field, but
>         changes on any other fields (I presume, have only tested with
>         changes to a couple of them).
>
>         Steps to recreate:
>
>           * Create contact in CRM
>           * Sync
>           * Update company name in google to be a company name not
>             represented in the crm.
>           * Update last name in google.
>           * Sync
>
>         You should now find that the summary states that your record
>         was updated inside of the CRM, however you will find that the
>         CRM still has the old last name. The system now treats these
>         records in sync until the next edit on either side.
>
>         This issue is obviously less of a problem than the sync
>         failing when a contact has no company assigned, however
>         another point worth documenting / expanding upon.
>
>         As usual I will work on this myself as I get the chance
>         however would appreciate feedback from others to confirm that
>         it is not some localised issue.
>
>         Thanks
>
>
>         On 04/03/15 14:04, Richard Hills - Technologywise wrote:
>>         Just wondering if this is working for anyone?
>>
>>         I was able to set up the sync and push all information
>>         through to a group in google contacts. However when I create
>>         a contact without an account in google and try to sync I get
>>         the error:
>>>         account_id does not have a value
>>
>>         I have checked and the set up has mapped the company field to
>>         account by default, so I tried adding a dummy company (does
>>         not exist inside the CRM) to my contact within google and
>>         attempted another sync, this did not change the result.
>>
>>         When the google contact account is entered as an existing crm
>>         account the sync (creation of contact within CRM) works
>>         correctly.
>>
>>         I also found that editing contacts in google never synced a
>>         change to the CRM, although the "updated" count did reflect
>>         how many contacts had been edited in google, none of the
>>         edits were actually saved to the CRM.
>>
>>         Any advice is much appreciated, even if it is just
>>         confirmation that this functionality works for you.
>>
>>         TIA
>>
>
>         -- 
>         Richard Hills
>         TechnologyWise Ltd, Tauranga, NZ
>         richard at tw.co.nz  <mailto:richard at tw.co.nz>
>         www.technologywise.co.nz  <http://www.technologywise.co.nz>
>         ph:+64 (0)7 571 1060  <tel:%2B64%20%280%297%20571%201060>
>         fax:+64 (0)7 571 1061  <tel:%2B64%20%280%297%20571%201061>
>
>
>         _______________________________________________
>         http://www.vtiger.com/
>
>
>
>     _______________________________________________
>     http://www.vtiger.com/
>
>
>
>
> _______________________________________________
> http://www.vtiger.com/

-- 
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz
www.technologywise.co.nz
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061

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