[Vtigercrm-developers] Google Contacts Sync in vtiger 6.2

[socialboostdk]

This is - in my view - a grave problem, because its one of those functions
that has to work 100% otherwise people (users)  will loose confidence in
VT...

On 4 March 2015 at 21:41, Rebecca Stanek <rlstanek at gmail.com> wrote:

> Richard,
>
> Thanks for all of your galant efforts on the Google issues! I can confirm
> that we have had all of these same issues on our instances as well.
>
> Best regards,
> Rebecca
>
>
> On Wed, Mar 4, 2015 at 12:23 PM, Richard Hills - Technologywise <
> richard at tw.co.nz> wrote:
>
>>  Contrary to my email yesterday, the sync from google to the CRM is
>> actually working fine for me in most cases.
>>
>> When I change a contact in google to have an organisation which is
>> non-existent within the CRM, the update is shown under the summary (Updates
>> in CRM) area, however the change is not made, not only the change on this
>> account field, but changes on any other fields (I presume, have only tested
>> with changes to a couple of them).
>>
>> Steps to recreate:
>>
>>    - Create contact in CRM
>>    - Sync
>>     - Update company name in google to be a company name not represented
>>    in the crm.
>>    - Update last name in google.
>>    - Sync
>>
>> You should now find that the summary states that your record was updated
>> inside of the CRM, however you will find that the CRM still has the old
>> last name. The system now treats these records in sync until the next edit
>> on either side.
>>
>> This issue is obviously less of a problem than the sync failing when a
>> contact has no company assigned, however another point worth documenting /
>> expanding upon.
>>
>> As usual I will work on this myself as I get the chance however would
>> appreciate feedback from others to confirm that it is not some localised
>> issue.
>>  Thanks
>>
>>
>> On 04/03/15 14:04, Richard Hills - Technologywise wrote:
>>
>> Just wondering if this is working for anyone?
>>
>> I was able to set up the sync and push all information through to a group
>> in google contacts. However when I create a contact without an account in
>> google and try to sync I get the error:
>>
>> account_id does not have a value
>>
>>
>> I have checked and the set up has mapped the company field to account by
>> default, so I tried adding a dummy company (does not exist inside the CRM)
>> to my contact within google and attempted another sync, this did not change
>> the result.
>>
>> When the google contact account is entered as an existing crm account the
>> sync (creation of contact within CRM) works correctly.
>>
>> I also found that editing contacts in google never synced a change to the
>> CRM, although the "updated" count did reflect how many contacts had been
>> edited in google, none of the edits were actually saved to the CRM.
>>
>> Any advice is much appreciated, even if it is just confirmation that this
>> functionality works for you.
>>
>> TIA
>>
>>
>> --
>> Richard Hills
>> TechnologyWise Ltd, Tauranga, NZrichard at tw.co.nzwww.technologywise.co.nz
>> ph: +64 (0)7 571 1060
>> fax: +64 (0)7 571 1061
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20150304/a112b0d0/attachment-0001.html>