[Vtigercrm-developers] Google Contacts Sync in vtiger 6.2

[Rebecca Stanek]

Richard,

Thanks for all of your galant efforts on the Google issues! I can confirm
that we have had all of these same issues on our instances as well.

Best regards,
Rebecca


On Wed, Mar 4, 2015 at 12:23 PM, Richard Hills - Technologywise <
richard at tw.co.nz> wrote:

>  Contrary to my email yesterday, the sync from google to the CRM is
> actually working fine for me in most cases.
>
> When I change a contact in google to have an organisation which is
> non-existent within the CRM, the update is shown under the summary (Updates
> in CRM) area, however the change is not made, not only the change on this
> account field, but changes on any other fields (I presume, have only tested
> with changes to a couple of them).
>
> Steps to recreate:
>
>    - Create contact in CRM
>    - Sync
>     - Update company name in google to be a company name not represented
>    in the crm.
>    - Update last name in google.
>    - Sync
>
> You should now find that the summary states that your record was updated
> inside of the CRM, however you will find that the CRM still has the old
> last name. The system now treats these records in sync until the next edit
> on either side.
>
> This issue is obviously less of a problem than the sync failing when a
> contact has no company assigned, however another point worth documenting /
> expanding upon.
>
> As usual I will work on this myself as I get the chance however would
> appreciate feedback from others to confirm that it is not some localised
> issue.
>  Thanks
>
>
> On 04/03/15 14:04, Richard Hills - Technologywise wrote:
>
> Just wondering if this is working for anyone?
>
> I was able to set up the sync and push all information through to a group
> in google contacts. However when I create a contact without an account in
> google and try to sync I get the error:
>
> account_id does not have a value
>
>
> I have checked and the set up has mapped the company field to account by
> default, so I tried adding a dummy company (does not exist inside the CRM)
> to my contact within google and attempted another sync, this did not change
> the result.
>
> When the google contact account is entered as an existing crm account the
> sync (creation of contact within CRM) works correctly.
>
> I also found that editing contacts in google never synced a change to the
> CRM, although the "updated" count did reflect how many contacts had been
> edited in google, none of the edits were actually saved to the CRM.
>
> Any advice is much appreciated, even if it is just confirmation that this
> functionality works for you.
>
> TIA
>
>
> --
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZrichard at tw.co.nzwww.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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