[Vtigercrm-developers] Google Contacts Sync in vtiger 6.2

[Richard Hills - Technologywise]

Contrary to my email yesterday, the sync from google to the CRM is 
actually working fine for me in most cases.

When I change a contact in google to have an organisation which is 
non-existent within the CRM, the update is shown under the summary 
(Updates in CRM) area, however the change is not made, not only the 
change on this account field, but changes on any other fields (I 
presume, have only tested with changes to a couple of them).

Steps to recreate:

  * Create contact in CRM
  * Sync
  * Update company name in google to be a company name not represented
    in the crm.
  * Update last name in google.
  * Sync

You should now find that the summary states that your record was updated 
inside of the CRM, however you will find that the CRM still has the old 
last name. The system now treats these records in sync until the next 
edit on either side.

This issue is obviously less of a problem than the sync failing when a 
contact has no company assigned, however another point worth documenting 
/ expanding upon.

As usual I will work on this myself as I get the chance however would 
appreciate feedback from others to confirm that it is not some localised 
issue.

Thanks

On 04/03/15 14:04, Richard Hills - Technologywise wrote:
> Just wondering if this is working for anyone?
>
> I was able to set up the sync and push all information through to a 
> group in google contacts. However when I create a contact without an 
> account in google and try to sync I get the error:
>> account_id does not have a value
>
> I have checked and the set up has mapped the company field to account 
> by default, so I tried adding a dummy company (does not exist inside 
> the CRM) to my contact within google and attempted another sync, this 
> did not change the result.
>
> When the google contact account is entered as an existing crm account 
> the sync (creation of contact within CRM) works correctly.
>
> I also found that editing contacts in google never synced a change to 
> the CRM, although the "updated" count did reflect how many contacts 
> had been edited in google, none of the edits were actually saved to 
> the CRM.
>
> Any advice is much appreciated, even if it is just confirmation that 
> this functionality works for you.
>
> TIA
>

-- 
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
richard at tw.co.nz
www.technologywise.co.nz
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061

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