<div dir="ltr">Hi,<div><br></div><div>Thanks! for the notifications and detail description about the issue you are facing.</div><div><br></div><div>Will look into this in our current instance and share our feedback with you.</div><div><br></div><div>I will also look into this below noted api, and get back with response.</div><div><br></div><div><i><span style="font-size:13px">Looking closer I found this is due to :</span><br style="font-size:13px"><span style="font-size:13px"> ./modules/WSAPP/Handlers/</span><span style="font-size:13px">vtigerCRMHandler.php fillMandatoryFields</span><br style="font-size:13px"><br style="font-size:13px"><span style="font-size:13px">But probably more interesting, was:</span><br style="font-size:13px"><span style="font-size:13px"> ./modules/WSAPP/synclib/</span><span style="font-size:13px">connectors/VtigerConnector.php fillMandatoryEmptyFields</span><br style="font-size:13px"><br style="font-size:13px"><span style="font-size:13px">The latter, does not currently seem to be used anywhere.</span></i><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Mar 5, 2015 at 3:34 AM, Richard Hills - Technologywise <span dir="ltr"><<a href="mailto:richard@tw.co.nz" target="_blank">richard@tw.co.nz</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
Agreed.<br>
<br>
Another issue:<br>
<ul>
<li>create contact in crm<br>
</li>
<li>sync</li>
<li>update record owner in crm</li>
<li>update record in google</li>
<li>sync</li>
</ul>
<p>The system will say a record has been updated, but it has not.<br>
</p>
<p>In 5.4 we had an address book module within which users could
link contacts and then access them on their other devices (carddav
read only) . This works in a larger number of cases than requiring
on the assigned to field (what happens when two users want to have
the same contact in their devices?). Would love to see something
like this brought into the core.<br>
</p><div><div class="h5">
<br>
<div>On 05/03/15 10:37, socialboostdk wrote:<br>
</div>
</div></div><blockquote type="cite"><div><div class="h5">
<div dir="ltr">This is - in my view - a grave problem, because its
one of those functions that has to work 100% otherwise people
(users) will loose confidence in VT...</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On 4 March 2015 at 21:41, Rebecca
Stanek <span dir="ltr"><<a href="mailto:rlstanek@gmail.com" target="_blank">rlstanek@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Richard,
<div><br>
</div>
<div>Thanks for all of your galant efforts on the Google
issues! I can confirm that we have had all of these same
issues on our instances as well.</div>
<div class="gmail_extra"><br clear="all">
<div>
<div>
<div dir="ltr">
<div style="font-size:small">Best regards,</div>
<div style="font-size:small">Rebecca</div>
<div style="font-size:small"><br>
</div>
</div>
</div>
</div>
<br>
<div class="gmail_quote">
<div>
<div>On Wed, Mar 4, 2015 at 12:23 PM,
Richard Hills - Technologywise <span dir="ltr"><<a href="mailto:richard@tw.co.nz" target="_blank">richard@tw.co.nz</a>></span>
wrote:<br>
</div>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>
<div>
<div text="#000000" bgcolor="#FFFFFF"> Contrary
to my email yesterday, the sync from google to
the CRM is actually working fine for me in
most cases.<br>
<br>
When I change a contact in google to have an
organisation which is non-existent within the
CRM, the update is shown under the summary
(Updates in CRM) area, however the change is
not made, not only the change on this account
field, but changes on any other fields (I
presume, have only tested with changes to a
couple of them).<br>
<br>
Steps to recreate:<br>
<ul>
<li>Create contact in CRM</li>
<li>Sync<br>
</li>
<li>Update company name in google to be a
company name not represented in the crm.</li>
<li>Update last name in google.</li>
<li>Sync</li>
</ul>
<p>You should now find that the summary states
that your record was updated inside of the
CRM, however you will find that the CRM
still has the old last name. The system now
treats these records in sync until the next
edit on either side.<br>
</p>
<p>This issue is obviously less of a problem
than the sync failing when a contact has no
company assigned, however another point
worth documenting / expanding upon.<br>
</p>
<p>As usual I will work on this myself as I
get the chance however would appreciate
feedback from others to confirm that it is
not some localised issue.<br>
</p>
Thanks
<div>
<div><br>
<br>
<div>On 04/03/15 14:04, Richard Hills -
Technologywise wrote:<br>
</div>
<blockquote type="cite">Just wondering if
this is working for anyone? <br>
<br>
I was able to set up the sync and push
all information through to a group in
google contacts. However when I create a
contact without an account in google and
try to sync I get the error: <br>
<blockquote type="cite">account_id does
not have a value <br>
</blockquote>
<br>
I have checked and the set up has mapped
the company field to account by default,
so I tried adding a dummy company (does
not exist inside the CRM) to my contact
within google and attempted another
sync, this did not change the result. <br>
<br>
When the google contact account is
entered as an existing crm account the
sync (creation of contact within CRM)
works correctly. <br>
<br>
I also found that editing contacts in
google never synced a change to the CRM,
although the "updated" count did reflect
how many contacts had been edited in
google, none of the edits were actually
saved to the CRM. <br>
<br>
Any advice is much appreciated, even if
it is just confirmation that this
functionality works for you. <br>
<br>
TIA <br>
<br>
</blockquote>
<br>
<pre cols="72">--
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
<a href="mailto:richard@tw.co.nz" target="_blank">richard@tw.co.nz</a>
<a href="http://www.technologywise.co.nz" target="_blank">www.technologywise.co.nz</a>
ph: <a href="tel:%2B64%20%280%297%20571%201060" value="+6475711060" target="_blank">+64 (0)7 571 1060</a>
fax: <a href="tel:%2B64%20%280%297%20571%201061" value="+6475711061" target="_blank">+64 (0)7 571 1061</a></pre>
</div>
</div>
</div>
<br>
</div>
</div>
_______________________________________________<br>
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><br>
</blockquote>
</div>
<br>
</div>
</div>
<br>
_______________________________________________<br>
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><br>
</blockquote>
</div>
<br>
</div>
<br>
<fieldset></fieldset>
<br>
</div></div><pre>_______________________________________________
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a></pre>
</blockquote><span class="">
<br>
<pre cols="72">--
Richard Hills
TechnologyWise Ltd, Tauranga, NZ
<a href="mailto:richard@tw.co.nz" target="_blank">richard@tw.co.nz</a>
<a href="http://www.technologywise.co.nz" target="_blank">www.technologywise.co.nz</a>
ph: +64 (0)7 571 1060
fax: +64 (0)7 571 1061</pre>
</span></div>
<br>_______________________________________________<br>
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr">With<br>Best Regards<br>Uma.S<br><div>Vtiger Team</div></div></div>
</div>