[Vtigercrm-developers] Mail scanner problem - ADODB Error

[Stacey Johnson]

It solved issue. Thank you very much

Stacey

On Tue, Jun 30, 2015 at 2:16 PM, Alan Lord <alanslists at gmail.com> wrote:

> On 30/06/15 04:43, Stacey Johnson wrote:
>
>> Mail scanner failing to create ticket with message:
>>
>> Record you are trying to access is not found
>>
>> Log shows as follow:
>>
>> Tue Jun 30 10:38:11 2015,668 [13095] INFO VT - PearDatabase ->ADODB
>> error  Query Failed:insert into vtiger_crmentity
>>
>> (crmid,smcreatorid,smownerid,setype,description,modifiedby,createdtime,modifiedtime)
>> values(?,?,?,?,?,?,?,?)::->[1153]Got a packet bigger than
>> 'max_allowed_packet' bytes
>>
>
> Increase this value "max_allowed_packet" in your MySQL config.
>
>
> Al
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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