[Vtigercrm-developers] Mail scanner problem - ADODB Error

[Alan Lord]

On 30/06/15 04:43, Stacey Johnson wrote:
> Mail scanner failing to create ticket with message:
>
> Record you are trying to access is not found
>
> Log shows as follow:
>
> Tue Jun 30 10:38:11 2015,668 [13095] INFO VT - PearDatabase ->ADODB
> error  Query Failed:insert into vtiger_crmentity
> (crmid,smcreatorid,smownerid,setype,description,modifiedby,createdtime,modifiedtime)
> values(?,?,?,?,?,?,?,?)::->[1153]Got a packet bigger than
> 'max_allowed_packet' bytes

Increase this value "max_allowed_packet" in your MySQL config.


Al