[Vtigercrm-developers] prevent modification of closed tickets

[Joe Bordes]

Can't you do what we have always done of assigning the record to another 
user?

- make module private
- add rules to share the records among different roles that need it
- set one user higher in the hierarchy that only shares the records 
assigned to him in read only mode
- workflow to assign the record to that user on specific conditions

https://www.youtube.com/watch?v=mOJWDOEpQb4

??


On 24/04/15 12:09, Alan Lord wrote:
> On 24/04/15 10:11, ssuess wrote:
>> Is there a way to prevent a ticket (HelpDesk module) from being 
>> modified once
>> it has been closed?...
>
> We need some form of Record Level access control or architectural 
> changes so developers can more easily implement this!!!
>
> I've looked at this in vtiger 6 and it's really not easy to do. Right 
> now the simplest way is to write your own Javascript code to disable 
> fields or remove buttons etc. from the screen - but obviously this 
> isn't "foolproof" if you know the syntax to POST a change/edit etc...
>
> In the View you can more easily override some things like hide Action 
> buttons, but trying to make specific fields or even the whole Record 
> *really* non-editable/read-only based on the value of another field 
> (or something else) is just a total PITA.
>
> Al
>
>
> _______________________________________________
> http://www.vtiger.com/
>


-- 
Un saludo
Joe
TSolucio