[Vtigercrm-developers] prevent modification of closed tickets

[Alan Lord]

On 24/04/15 10:11, ssuess wrote:
> Is there a way to prevent a ticket (HelpDesk module) from being modified once
> it has been closed?...

We need some form of Record Level access control or architectural 
changes so developers can more easily implement this!!!

I've looked at this in vtiger 6 and it's really not easy to do. Right 
now the simplest way is to write your own Javascript code to disable 
fields or remove buttons etc. from the screen - but obviously this isn't 
"foolproof" if you know the syntax to POST a change/edit etc...

In the View you can more easily override some things like hide Action 
buttons, but trying to make specific fields or even the whole Record 
*really* non-editable/read-only based on the value of another field (or 
something else) is just a total PITA.

Al