[Vtigercrm-developers] Customer Portal

[Prasad]

Alan,

Thanks for the use-case example - such are the ones that enabled building
better understanding.

Regards,
Prasad

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On Fri, Sep 5, 2014 at 12:16 AM, Alan Lord (News) <alanslists at gmail.com>
wrote:

> On 04/09/14 19:29, Prasad wrote:
>
>> Błażej,
>>
>> Sorry for the limited scope of knowledge I have.
>>
>> As a customer I would be interested to report an issue and look forward
>> to get an updated (resolution or tips) and not willing to go through
>> entire system.
>>
>> However, crm-agent would be more interested to go through all the
>> historic issues reported and knowledge base that can assist him to solve
>> the problem.
>>
>> Wouldn't this mean - customer portal should as simple and straight
>> forward as possible?
>>
>> I'm not sure if customer-portal would be used for anything other than
>> this.
>>
>
> We have customers that need to edit vtlib custom module records in-line on
> the Portal. They submit gas/electricity Meter readings via the portal, and
> also update address and other details about the locations of Meters.
>
> Who are *we* to determine what the use-case should be limited to?
>
> The way Odoo (formerly OpenERP) have done it sounds kind of similar to
> what Błażej describes. The Portal functionality is simply the same UI but
> with reduced scope (and the administrator can configure the width and depth
> of that scope per customer or group). The same front end also acts as the
> CMS (Blog, brochure type site) and the e-commerce interface too.
>
> It might be worth playing with it to get an idea of what might be
> possible...
>
> https://github.com/odoo/odoo/tree/8.0
>
> HTH
>
> Al
>
>
> --
> Libertus Solutions
> http://www.libertus.co.uk
>
> _______________________________________________
> http://www.vtiger.com/
>
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