[Vtigercrm-developers] PBXManager - Asterisk Connector Debugging
Alex Martin
alex at theclearsource.com
Tue Oct 28 04:19:15 GMT 2014
I can call out fine without needed any changes to the php files. There is an issue with the callerid with the current connector. I've been working with the vtiger team to correct this but I haven't been given a time frame for a updated version.
I've used it on vanilla asterisk and free pbx etc, are you sure you have the outbound trunk not the context set correctly and its dialing the correct number format...for example most providers in the USA require the 1 in front of dialed numbers.
I can send you an example configuration if it helps.
Alex
Sent from Blue Mail
On Oct 27, 2014, 11:59 PM, at 11:59 PM, Richard Hills - Technologywise <richard at tw.co.nz> wrote:
>Okay, really no idea on this one.
>
>I added the context as below:
>> [vtiger]
>> exten => _X.,1,Agi(agi://192.168.234.6/incoming.agi)
>
>This is different to the wiki documentation of an inbound and outbound
>context, but seeing as the wiki document seems to actually be for the
>hosted version I think this is correct.
>
>I then needed to edit the PBX modules file connectors/PBXManager.php to
>
>change
> $extension = $user->phone_crm_extension;
>to
> $extension = $user->ast_extension;
>
>Now I can make a call by clicking on the number in the CRM.
>
>My handset dials, showing incoming call from the number I wanted to
>dial, I pick up and get greeted by the voicemail message from my
>extension, so it seems that the number I want to call has been ignored
>and my extension has dialled my extension...
>
>Would love to hear any feedback on this, see any config from someone
>for
>whom this is working for, version numbers etc.
>
>Thanks
>
>
>On 28/10/14 15:53, Richard Hills - Technologywise wrote:
>> Yes, the below output is from the cli.
>> Still having an issue but will battle this a while before posting
>more
>> logs / asking for more help.
>>
>> Thank you Alex.
>>
>> On 28/10/14 15:33, Alex Martin wrote:
>>>
>>> Did you watch the output from the asterisk cli?
>>>
>>> Alex
>>>
>>> On Oct 27, 2014, at 10:29 PM, Richard Hills - Technologywise
>>> <richard at tw.co.nz <mailto:richard at tw.co.nz>> wrote:
>>>
>>> Indeed, this turned out to be something on our end.
>>>
>>> We now however have an issue where the outgoing call is failing.
>>> I will continue to look at this, but if anyone can tell me what
>>> is going on feel free. Here is the ACM log:
>>>
>>>> == Extension Changed 412[ext-local] new state Ringing for
>>>> Notify User 400
>>>> == Extension Changed 412[ext-local] new state InUse for
>Notify
>>>> User 400
>>>> == Starting SIP/412-00000c03 at075711060
><tel:075711060>,412,1
>>>> failed so falling back to exten 's'
>>>> == Starting SIP/412-00000c03 at075711060 <tel:075711060>,s,1
>>>> still failed so falling back to context 'default'
>>>> -- Executing [s at default:1] Playback("SIP/412-00000c03",
>>>> "vm-goodbye") in new stack
>>>> --
>>>
>>> extension 412 tries to call a number (not in the acm log above).
>>> extension 412 phone does ring, however is greeted only by a
>>> goodbye message.
>>>
>>> On 28/10/14 14:41, Alex Martin wrote:
>>>>
>>>> Do you have the vtiger ip in the manager.conf file for
>asterisk?
>>>> Also reloaded asterisk to take effect.
>>>>
>>>> It doesn't look like it's connecting.
>>>>
>>>> Alex
>>>>
>>>> On Oct 27, 2014, at 9:32 PM, Richard Hills - Technologywise
>>>> <richard at tw.co.nz <mailto:richard at tw.co.nz>> wrote:
>>>>
>>>> Hi guys
>>>>
>>>> Unfortunately I am not having any more luck with the
>>>> asterisk connector now that I have got the PBXManager
>>>> configuration screen working.
>>>>
>>>> From the connector log (logs/nohup.webapp.20141028
>>>> <tel:20141028>-13:43.out):
>>>>> Oct 28, 2014 1:57:54 PM
>>>>> com.vtiger.apps.asterisk.webapp.helpers.b a
>>>>> INFO: Outbound Call
>>>>> Oct 28, 2014 1:57:54 PM
>>>>> com.vtiger.apps.asterisk.webapp.helpers.b a
>>>>> INFO: Asterisk Login Successfull
>>>>> Oct 28, 2014 1:57:54 PM
>>>>> com.vtiger.apps.asterisk.webapp.helpers.b a
>>>>> INFO: Successfully Authenticated Vtiger Secret Key
>>>>> 849304 [qtp611437735 <tel:611437735>-14] INFO
>>>>> org.asteriskjava.manager.internal.ManagerConnectionImpl -
>>>>> Connecting to192.168.212 <tel:192168212>.6:5060
>>>>> Oct 28, 2014 1:57:54 PM
>com.vtiger.apps.asterisk.webapp.c.b a
>>>>> SEVERE: null
>>>>> java.net.ConnectException: Connection refused
>>>>> at java.net.PlainSocketImpl.socketConnect(Native
>>>>> Method)
>>>>> at
>>>>>
>java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)
>>>>> at
>>>>>
>java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
>>>>> at
>>>>>
>java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
>>>>> at
>>>>> java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
>>>>> at java.net.Socket.connect(Socket.java:589)
>>>>> at
>>>>> org.asteriskjava.util.internal.SocketConnectionFacadeImpl.
>>>>> at
>>>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.createSocket(ManagerConnectionImpl.java:729)
>>>>> at
>>>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.connect(ManagerConnectionImpl.java:708)
>>>>> at
>>>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.doLogin(ManagerConnectionImpl.java:490)
>>>>> at
>>>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:438)
>>>>> at
>>>>>
>org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:423)
>>>>> at
>>>>>
>org.asteriskjava.manager.DefaultManagerConnection.login(DefaultManagerConnection.java:294)
>>>>> at com.vtiger.apps.asterisk.webapp.a.a.a(Unknown
>>>>> Source)
>>>>> at com.vtiger.apps.asterisk.webapp.c.b.a(Unknown
>>>>> Source)
>>>>> at
>>>>> com.vtiger.apps.asterisk.webapp.c.b.doPost(Unknown Source)
>>>>> at
>>>>>
>javax.servlet.http.HttpServlet.service(HttpServlet.java:688)
>>>>> at
>>>>>
>javax.servlet.http.HttpServlet.service(HttpServlet.java:770)
>>>>> at
>>>>>
>org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684)
>>>>> at
>>>>>
>org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)
>>>>> at
>>>>>
>org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
>>>>> at
>>>>>
>org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
>>>>> at
>>>>>
>org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
>>>>> at
>>>>>
>org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)
>>>>> at
>>>>>
>org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)
>>>>> at
>>>>>
>org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
>>>>> at
>>>>>
>org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)
>>>>> at
>>>>>
>org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
>>>>> at
>>>>>
>org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
>>>>> at
>>>>>
>org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
>>>>> at
>>>>> org.eclipse.jetty.server.Server.handle(Server.java:370)
>>>>> at
>>>>>
>org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:494)
>>>>> at
>>>>>
>org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(AbstractHttpConnection.java:971)
>>>>> at
>>>>>
>org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:1033)
>>>>> at
>>>>>
>org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:644)
>>>>> at
>>>>>
>org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235)
>>>>> at
>>>>>
>org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
>>>>> at
>>>>>
>org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:667)
>>>>> at
>>>>>
>org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
>>>>> at
>>>>>
>org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
>>>>> at
>>>>>
>org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
>>>>> at java.lang.Thread.run(Thread.java:745)
>>>>>
>>>>>
>>>>
>>>> Any hints as to how to debug this issue would be great. ie.
>>>> If there is another way to try to connect to the same area
>>>> that the connector tries to.
>>>>
>>>> Couple of notes:
>>>>
>>>> * IP is correct
>>>> * Port is correct
>>>> * asterisk 1.8.20.0
>>>> * java version 1.8.0_20
>>>>
>>>>
>>>> TIA
>>>>
>>>> --
>>>>
>>>> Richard Hills
>>>> TechnologyWise Ltd, Tauranga, NZ
>>>> richard at tw.co.nz
>>>> www.technologywise.co.nz
>>>> ph: +64 (0)7 571 1060
>>>> fax: +64 (0)7 571 1061
>>>>
>>>> Basestation
>>>>
>>>>
>------------------------------------------------------------------------
>>>>
>>>> http://www.vtiger.com/
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>
>>> --
>>>
>>> Richard Hills
>>> TechnologyWise Ltd, Tauranga, NZ
>>> richard at tw.co.nz
>>> www.technologywise.co.nz
>>> ph: +64 (0)7 571 1060
>>> fax: +64 (0)7 571 1061
>>>
>>> Basestation
>>>
>>>
>------------------------------------------------------------------------
>>>
>>> http://www.vtiger.com/
>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>
>> --
>>
>> Richard Hills
>> TechnologyWise Ltd, Tauranga, NZ
>> richard at tw.co.nz
>> www.technologywise.co.nz
>> ph: +64 (0)7 571 1060
>> fax: +64 (0)7 571 1061
>>
>> Basestation
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>
>--
>
>Richard Hills
>TechnologyWise Ltd, Tauranga, NZ
>richard at tw.co.nz
>www.technologywise.co.nz
>ph: +64 (0)7 571 1060
>fax: +64 (0)7 571 1061
>
>Basestation
>
>
>------------------------------------------------------------------------
>
>_______________________________________________
>http://www.vtiger.com/
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