<html><head>
<meta content="text/html; charset=windows-1252" http-equiv="Content-Type" />
<meta content="text/html; charset=windows-1252" http-equiv="Content-Type" /><style type="text/css"> pre.blue {white-space: pre-wrap; word-wrap:break-word; font-family: sans-serif; margin-top: 0px} div, p { -ms-word-break: break-all; word-break: break-all; word-break: break-word; -webkit-hyphens: auto; -moz-hyphens: auto; -ms-hyphens: auto;hyphens: auto;} a {color: #226EF9 ;}</style><meta content="text/html; charset=windows-1252" http-equiv="Content-Type" /><style type="text/css"> pre.blue {white-space: pre-wrap; word-wrap:break-word; font-family: sans-serif; margin-top: 0px} div, p { -ms-word-break: break-all; word-break: break-all; word-break: break-word; -webkit-hyphens: auto; -moz-hyphens: auto; -ms-hyphens: auto;hyphens: auto;} a {color: #226EF9 ;}</style><meta http-equiv="content-type" content="text/html; charset=windows-1252" /></head><body text="#000000" bgcolor="#FFFFFF"><p dir="ltr">I can call out fine without needed any changes to the php files. There is an
issue with the callerid with the current connector. I've been working with the vtiger team to correct this but I haven't been given a time frame for a updated version. </p>
<p dir="ltr">I've used it on vanilla asterisk and free pbx etc, are you sure you have the outbound trunk not the context set correctly and its dialing the correct number format...for example most providers in the USA require the 1 in front of dialed numbers. </p>
<p dir="ltr">I can send you an example configuration if it helps. </p>
<p dir="ltr">Alex </p>
<p dir="ltr">Sent from <a href="http://r.bluemailapp.com">Blue Mail</a></p>
<p dir="ltr">I can call out fine without needed any changes to the php files. There is an issue with the callerid with the current connector. I've been working with the vtiger team to correct this but I haven't been given a time frame for a updated version. </p>
<p dir="ltr">I've used it on vanilla asterisk and free pbx etc, are you sure you have the outbound context set correctly and its dialing the correct number format...for example most providers in the USA require the 1 in front of dialed numbers. </p>
<p dir="ltr">I can send you an example configuration if it helps. </p>
<p dir="ltr">Alex </p>
<p dir="ltr">Sent from <a href="http://r.bluemailapp.com">Blue Mail</a></p>
<div class="gmail_quote" contenteditable="true">On Oct 27, 2014, at 11:59 PM, Richard Hills - Technologywise <<a href=mailto:richard@tw.co.nz target=_blank>richard@tw.co.nz</a>> wrote:<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Okay, really no idea on this one.<br />
<br />
I added the context as below:<br />
<blockquote type="cite">[vtiger]<br />
exten => _X.,1,Agi(agi://192.168.234.6/incoming.agi)<br />
</blockquote>
<br />
This is different to the wiki documentation of an inbound and
outbound context, but seeing as the wiki document seems to actually
be for the hosted version I think this is correct.<br />
<br />
I then needed to edit the PBX modules file connectors/PBXManager.php
to change <br />
$extension = $user->phone_crm_extension;<br />
to<br />
$extension = $user->ast_extension;<br />
<br />
Now I can make a call by clicking on the number in the CRM.<br />
<br />
My handset dials, showing incoming call from the number I wanted to
dial, I pick up and get greeted by the voicemail message from my
extension, so it seems that the number I want to call has been
ignored and my extension has dialled my extension... <br />
<br />
Would love to hear any feedback on this, see any config from someone
for whom this is working for, version numbers etc.<br />
<br />
Thanks<br />
<br />
<br />
<div class="moz-cite-prefix">On 28/10/14 15:53, Richard Hills -
Technologywise wrote:<br />
</div>
<blockquote cite="mid:544F0510.60400@tw.co.nz" type="cite">
Yes, the below output is from the cli.<br />
Still having an issue but will battle this a while before posting
more logs / asking for more help.<br />
<br />
Thank you Alex.<br />
<br />
<div class="moz-cite-prefix">On 28/10/14 15:33, Alex Martin wrote:<br />
</div>
<blockquote cite="mid:92d94682-4aeb-4b0b-8bbe-8ff447b1a4b2@email.bluemailapp.com" type="cite">
<p dir="ltr">Did you watch the output from the asterisk cli? </p>
<p dir="ltr">Alex<br />
</p>
<div class="gmail_quote">On Oct 27, 2014, at 10:29 PM, Richard
Hills - Technologywise <<a moz-do-not-send="true" href="mailto:richard@tw.co.nz" target="_blank">richard@tw.co.nz</a>>
wrote:
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> Indeed, this turned out to be something
on our end.<br />
<br />
We now however have an issue where the outgoing call is
failing. I will continue to look at this, but if anyone can
tell me what is going on feel free. Here is the ACM log:<br />
<br />
<blockquote type="cite"> == Extension Changed
412[ext-local] new state Ringing for Notify User 400 <br />
== Extension Changed 412[ext-local] new state InUse for
Notify User 400 <br />
<span> == Starting SIP/412-00000c03 at<a moz-do-not-send="true" href="tel:075711060"> 075711060</a>,412,1
failed so falling back to exten 's'</span><br />
<span> == Starting SIP/412-00000c03 at<a moz-do-not-send="true" href="tel:075711060"> 075711060</a>,s,1
still failed so falling back to context 'default'</span><br />
-- Executing [s@default:1]
Playback("SIP/412-00000c03", "vm-goodbye") in new stack<br />
-- <sip c03="c03" gt="gt" playing="" apos="apos" vm-goodbye.gsm="vm-goodbye.gsm" language="" en="en"><br /> </sip></blockquote>
<br />
extension 412 tries to call a number (not in the acm log
above).<br />
extension 412 phone does ring, however is greeted only by a
goodbye message.<br />
<br />
<div class="moz-cite-prefix">On 28/10/14 14:41, Alex Martin
wrote:<br />
</div>
<blockquote cite="mid:657d7aae-9be8-4821-a991-1896b88bd548@email.bluemailapp.com" type="cite">
<p dir="ltr">Do you have the vtiger ip in the manager.conf
file for asterisk? Also reloaded asterisk to take
effect. </p>
<p dir="ltr">It doesn't look like it's connecting. </p>
<p dir="ltr">Alex<br />
<br />
</p>
<div class="gmail_quote">On Oct 27, 2014, at 9:32 PM,
Richard Hills - Technologywise <<a moz-do-not-send="true" href="mailto:richard@tw.co.nz" target="_blank">richard@tw.co.nz</a>> wrote:
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> Hi guys<br />
<br />
Unfortunately I am not having any more luck with the
asterisk connector now that I have got the PBXManager
configuration screen working.<br />
<br />
<span> From the connector log (logs/nohup.webapp<a moz-do-not-send="true" href="tel:20141028">.20141028</a>-13:43.out):</span><br />
<blockquote type="cite">Oct 28, 2014 1:57:54 PM
com.vtiger.apps.asterisk.webapp.helpers.b a<br />
INFO: Outbound Call<br />
Oct 28, 2014 1:57:54 PM
com.vtiger.apps.asterisk.webapp.helpers.b a<br />
INFO: Asterisk Login Successfull<br />
Oct 28, 2014 1:57:54 PM
com.vtiger.apps.asterisk.webapp.helpers.b a<br />
INFO: Successfully Authenticated Vtiger Secret Key<br />
<span> 849304 [qtp<a moz-do-not-send="true" href="tel:611437735">611437735</a>-14] INFO
org.asteriskjava.manager.internal.ManagerConnectionImpl
- Connecting to<a moz-do-not-send="true" href="tel:192168212"> 192.168.212</a>.6:5060</span><br />
Oct 28, 2014 1:57:54 PM
com.vtiger.apps.asterisk.webapp.c.b a<br />
SEVERE: null<br />
java.net.ConnectException: Connection refused<br />
at
java.net.PlainSocketImpl.socketConnect(Native
Method)<br />
at
java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)<br />
at
java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)<br />
at
java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)<br />
at
java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)<br />
at java.net.Socket.connect(Socket.java:589)<br />
at
org.asteriskjava.util.internal.SocketConnectionFacadeImpl.<init gt="gt"><br />
at
org.asteriskjava.manager.internal.ManagerConnectionImpl.createSocket(ManagerConnectionImpl.java:729)<br />
at
org.asteriskjava.manager.internal.ManagerConnectionImpl.connect(ManagerConnectionImpl.java:708)<br />
at
org.asteriskjava.manager.internal.ManagerConnectionImpl.doLogin(ManagerConnectionImpl.java:490)<br />
at
org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:438)<br />
at
org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:423)<br />
at
org.asteriskjava.manager.DefaultManagerConnection.login(DefaultManagerConnection.java:294)<br />
at
com.vtiger.apps.asterisk.webapp.a.a.a(Unknown
Source)<br />
at
com.vtiger.apps.asterisk.webapp.c.b.a(Unknown
Source)<br />
at
com.vtiger.apps.asterisk.webapp.c.b.doPost(Unknown
Source)<br />
at
javax.servlet.http.HttpServlet.service(HttpServlet.java:688)<br />
at
javax.servlet.http.HttpServlet.service(HttpServlet.java:770)<br />
at
org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684)<br />
at
org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)<br />
at
org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)<br />
at
org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)<br />
at
org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)<br />
at
org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)<br />
at
org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)<br />
at
org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)<br />
at
org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)<br />
at
org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)<br />
at
org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)<br />
at
org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)<br />
at
org.eclipse.jetty.server.Server.handle(Server.java:370)<br />
at
org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:494)<br />
at
org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(AbstractHttpConnection.java:971)<br />
at
org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:1033)<br />
at
org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:644)<br />
at
org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235)<br />
at
org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)<br />
at
org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:667)<br />
at
org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)<br />
at
org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)<br />
at
org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)<br />
at java.lang.Thread.run(Thread.java:745)<br />
<br />
</init><br />
</blockquote>
<br />
Any hints as to how to debug this issue would be
great. ie. If there is another way to try to connect
to the same area that the connector tries to.<br />
<br />
Couple of notes:<br />
<ul>
<li>IP is correct</li>
<li>Port is correct</li>
<li>asterisk 1.8.20.0</li>
<li>java version 1.8.0_20<br />
</li>
</ul>
<br />
TIA<br />
<br />
<div class="moz-signature">-- <br />
<p>Richard Hills<br />
TechnologyWise Ltd, Tauranga, NZ<br />
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:richard@tw.co.nz">richard@tw.co.nz</a><br />
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="http://www.technologywise.co.nz">www.technologywise.co.nz</a><br />
ph: +64 (0)7 571 1060<br />
fax: +64 (0)7 571 1061</p>
<img moz-do-not-send="true" src="cid:part1.06050208.01090701@tw.co.nz" alt="Basestation" /> </div>
<pre class="blue"><hr />
<a moz-do-not-send="true" href="http://www.vtiger.com/">http://www.vtiger.com/</a></pre>
</blockquote>
</div>
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<pre wrap="">_______________________________________________
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.vtiger.com/">http://www.vtiger.com/</a></pre>
</blockquote>
<br />
<div class="moz-signature">-- <br />
<p>Richard Hills<br />
TechnologyWise Ltd, Tauranga, NZ<br />
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:richard@tw.co.nz">richard@tw.co.nz</a><br />
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="http://www.technologywise.co.nz">www.technologywise.co.nz</a><br />
ph: +64 (0)7 571 1060<br />
fax: +64 (0)7 571 1061</p>
<img moz-do-not-send="true" src="cid:part9.04060705.04020700@tw.co.nz" alt="Basestation" /> </div>
<pre class="blue"><hr />
<a moz-do-not-send="true" href="http://www.vtiger.com/">http://www.vtiger.com/</a></pre>
</blockquote>
</div>
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</blockquote>
<br />
<div class="moz-signature">-- <br />
<p>Richard Hills<br />
TechnologyWise Ltd, Tauranga, NZ<br />
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:richard@tw.co.nz">richard@tw.co.nz</a><br />
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="http://www.technologywise.co.nz">www.technologywise.co.nz</a><br />
ph: +64 (0)7 571 1060<br />
fax: +64 (0)7 571 1061</p>
<img src="cid:part20.00030807.03010607@tw.co.nz" alt="Basestation" /> </div>
<br />
<fieldset class="mimeAttachmentHeader"></fieldset>
<br />
<pre wrap="">_______________________________________________
<a class="moz-txt-link-freetext" href="http://www.vtiger.com/">http://www.vtiger.com/</a></pre>
</blockquote>
<br />
<div class="moz-signature">-- <br />
<p>Richard Hills<br />
TechnologyWise Ltd, Tauranga, NZ<br />
<a class="moz-txt-link-abbreviated" href="mailto:richard@tw.co.nz">richard@tw.co.nz</a><br />
<a class="moz-txt-link-abbreviated" href="http://www.technologywise.co.nz">www.technologywise.co.nz</a><br />
ph: +64 (0)7 571 1060<br />
fax: +64 (0)7 571 1061</p>
<img src="cid:part21.06050105.09030506@tw.co.nz" alt="Basestation" />
</div>
<pre class="blue"><hr /><br /><a href="http://www.vtiger.com/">http://www.vtiger.com/</a></pre></blockquote></div></body></html>