[Vtigercrm-developers] sharing realworld test

[Pabiszczak, Błażej]

The problem is that you do not use the mail module, so you do not know how
it works.


Z poważaniem / Regards
Błażej Pabiszczak
M: +48.884999123
E: b.pabiszczak at opensaas.pl


2014-05-20 16:12 GMT+02:00 Prasad <prasad at vtiger.com>:

> Bastiaan,
>
> Thank you for sharing the feedback - its always different to think like
> customer than developer.
> UX plays a vital role and one of the key reasons why Vtiger 6 Platform was
> built for.
>
> We will continue to improve usability.
>
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>
>
> On Tue, May 20, 2014 at 7:20 PM, Zebra Hosting <support at zebrahosting.eu>wrote:
>
>>  Just sharing a little test I did with  secretary who is doing some
>> customer contact and never worked with a CRM.
>>
>>  I asked her to open the mail manager and answer emails like she
>> normally does. (IMAP connected)
>> First thing she tried was open en email and  looking for ways to move it
>> to a folder (not possible in open mail)
>> Then closed the mail, tried to drag it over to a folder (drag and drop
>> not supported)
>> Then saw that she first have to click the checkbox, open a drop down and
>> select a folder.
>> 3 steps and she gave up and went back to her mail client. Doesn’t work
>> when you do hundreds of mails a day.
>> People get used to modern GUI’s with HTML5, might be time to think about
>> if for the next version.
>>
>>  So yes, it is sometimes good, not to think like a developer but just
>> see normal user working to learn about your GUI…..
>>
>>  Bastiaan Houtkooper
>> Zebra Hosting
>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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