[Vtigercrm-developers] Tickets, mail converter and workflows

[Max Clarke]

Found the ticket in trac, looks like this has been fixed for 6.1

http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/7953

Thanks


On Wed, Mar 26, 2014 at 1:49 PM, Max Clarke <max at smarte.com.au> wrote:

>  4. the mail converter assigns everything to administrator.
>>>
>>>
>>> You can assign to any user, either to administrator or another user. If
>>> you want to assign converted tickets to different users based on ticket
>>> properties, then the right place to do this is through workflows. After the
>>> ticket is created, the workflow will execute to transfer the ticket to the
>>> right user.
>>>
>>
>> That's a good idea, thanks.
>>
>
> Just trying to implement this. I can only assign a workflow to all new
> tickets, rather than just ones from the mail converter. I want to be able
> to assign tickets from the mail converter to a specific user or group. I
> figured the way to achieve this would be to implement a workflow that
> filters new tickets based on who they're assigned to, since new tickets
> from the mail converter are assigned to administrator. Then update the
> assigned to field.
>
> Can you elaborate on how to achieve this please? I'm getting close to just
> giving up and hard coding it in __CreateTicket()...
>
> Thanks
>
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