[Vtigercrm-developers] Mail Scanner Issue - Vtiger 6

[Sreenivas Kanumuru]

Prabath,

I wanted to clarify that the issue is indeed related to Timezone. If the
email is stamped with a previous date, since the server is in a lagging
timezone, then there is a chance that the email is skipped.

Vtiger asks for all emails from last scanned date. Lets say that date is
Jan 31st. If a person sent an email from US, where it is still Jan 30th,
and if the server marks it as Jan 30th, then the Email will be skipped.

Note: the Timezone field in Mail Scanner settings is for Timezone of the
IMAP server, not the Vtiger server. If you do not know the IMAP server
timezone, then leave that field blank. That should solve the issue.

References
1.
http://ask.metafilter.com/237006/Problem-with-phps-imapsearch-function-regarding-time-zones

Regards,
Sreenivas





--
Sreenivas Kanumuru
vtiger Team

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On Fri, Jan 31, 2014 at 4:04 PM, Uma S <uma.s at vtiger.com> wrote:

> Hai Prabath,
>
>      In MailScanner,when mailbox is set the date when mailbox is
> configured is taken as last scanned
>
>     date and every time mailbox is scanned,this gets updated,whenever the
> mailbox is scanned,it starts
>
>     the scan, after this last scan date,if last scan information is not
> available,then it will pick the time zone
>
>     that is set for the mailbox,during confiuring mailbox,if timezone not
> set,then it picks default time zone.
>
>
> On Fri, Jan 31, 2014 at 1:19 PM, Prabath Jayathilaka <
> jayathilaka at gmail.com> wrote:
>
>> The server is @ America (UTC-6 timezone) and I'm from Sri Lanka (UTC+5.30
>> timezone)
>>
>> The issue is when I sent an email to support email it always create a
>> ticket in crm.But when clients (In America with different time zones) sent
>> an emails it creates tickets randomly. is this issue with time zone? or any
>> other?
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> With
> Best Regards
> Uma.S
>
> _______________________________________________
> http://www.vtiger.com/
>
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