<div dir="ltr">Prabath,<div><br></div><div>I wanted to clarify that the issue is indeed related to Timezone. If the email is stamped with a previous date, since the server is in a lagging timezone, then there is a chance that the email is skipped. </div>
<div><br></div><div>Vtiger asks for all emails from last scanned date. Lets say that date is Jan 31st. If a person sent an email from US, where it is still Jan 30th, and if the server marks it as Jan 30th, then the Email will be skipped.</div>
<div><br></div><div>Note: the Timezone field in Mail Scanner settings is for Timezone of the IMAP server, not the Vtiger server. If you do not know the IMAP server timezone, then leave that field blank. That should solve the issue.</div>
<div><br></div><div>References</div><div>1. <a href="http://ask.metafilter.com/237006/Problem-with-phps-imapsearch-function-regarding-time-zones">http://ask.metafilter.com/237006/Problem-with-phps-imapsearch-function-regarding-time-zones</a><br>
</div><div><br></div><div>Regards,</div><div>Sreenivas</div><div><br></div><div><br></div><div><div><br></div><div><br></div></div></div><div class="gmail_extra"><br clear="all"><div>--<br>Sreenivas Kanumuru<br>vtiger Team<div>
<div><br></div><div>Direct: +91 96323-55656<br>Skype: skanumuru</div><br><b>Connect with us on: </b><a href="http://twitter.com/#%21/vtigercrm" target="_blank">Twitter</a> <b>I</b> <a href="http://www.facebook.com/pages/vtiger/226866697333578?sk=wall" target="_blank">Facebook</a> <b>I</b> <a href="http://blog.vtiger.com/" target="_blank">Blog</a><b> I</b> <a href="http://wiki.vtiger.com/index.php/Main_Page" target="_blank">Wiki</a> <b>I </b><a href="http://forums.vtiger.com/" target="_blank">Forums </a><b>I</b> <a href="http://vtiger.com/" target="_blank">Website</a><br>
</div></div>
<br><br><div class="gmail_quote">On Fri, Jan 31, 2014 at 4:04 PM, Uma S <span dir="ltr"><<a href="mailto:uma.s@vtiger.com" target="_blank">uma.s@vtiger.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Hai Prabath,<div><br></div><div> In MailScanner,when mailbox is set the date when mailbox is configured is taken as last scanned </div><div><br></div><div> date and every time mailbox is scanned,this gets updated,whenever the mailbox is scanned,it starts </div>
<div><br></div><div> the scan, after this last scan date,if last scan information is not available,then it will pick the time zone </div><div><br></div><div> that is set for the mailbox,during confiuring mailbox,if timezone not set,then it picks default time zone.</div>
<div class="gmail_extra"><br><br><div class="gmail_quote"><div class="im">On Fri, Jan 31, 2014 at 1:19 PM, Prabath Jayathilaka <span dir="ltr"><<a href="mailto:jayathilaka@gmail.com" target="_blank">jayathilaka@gmail.com</a>></span> wrote:<br>
</div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="im"><div dir="ltr"><div><div><div>The server is @ America (UTC-6 timezone) and I'm from Sri Lanka (UTC+5.30 timezone)<br>
<br></div><div>The issue is when I sent an email to support email it always create a ticket in crm.But when clients (In America with different time zones) sent an emails it creates tickets randomly. is this issue with time zone? or any other?<br>
<br clear="all"></div></div></div></div>
<br></div>_______________________________________________<br>
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><span class="HOEnZb"><font color="#888888"><br></font></span></blockquote></div><span class="HOEnZb"><font color="#888888"><br><br clear="all"><div>
<br></div>-- <br>With<br>Best Regards<br>Uma.S<br>
</font></span></div></div>
<br>_______________________________________________<br>
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br></div>