[Vtigercrm-developers] Can't Delete Contacts

[Uma S]

Hi Cam Aroson,

    I checked the issue reported by you,by deleting 1800 records which took
exactly 5min 1sec to delete all 1800 records,while deletion progess
indicator was shown and after deletion completion,empty listview was shown.

While deleting records based on search,and trying to delete some three
records were fine,it doesn't took longer,and deleted all selected records

For manual deletion of record from detailView of record,after completing
deletion of record will load the lstview of the module,as that was not an
ajax enabled request,response was not thrown in detailView,kindly please
check the issue and let us know if their is any specific case.


On Tue, Feb 4, 2014 at 9:57 PM, Cam Aroson <gm98z28ss at me.com> wrote:

> We had a user import his contacts from Outlook.  He, unfortunately, did
> not remove his personal contacts before doing so.  We thought it would be
> simple to reverse.  It has not been.  Here is what we did.
>
> Create a filter of user contacts with createtime after his previous
> imports.  This worked correctly.
> Clicked the "All" box to select his 736 contacts to be deleted.
> Selected "Delete" from the drop down box.
>
> The "Records are getting deleted" pop up shows up but never goes away (30+
> minutes).
>
> Refreshing the Contacts page shows all of the contacts still there.
>
> Tried the same approach with just the "A" contacts selected and get the
> same thing.
>
> Tried selecting just three contacts and get the same thing.  However,
> refreshing the Contacts page shows one of the contacts has been deleted.
>
> Tried selecting just one contact and still get the same thing.  Refreshing
> the Contacts page shows that it has been deleted.
>
> We also tried to delete the contact manually from the Contacts Detail page
> and we get the "Are you sure" dialog box and select "Yes" and then nothing.
>  Going back to the contact list view does indeed show that the contact was
> deleted but there is no indication on the Details page that anything
> happened.
>
> We turned debugging on and there are no errors in the vtigercrm.log file.
>
> We are running revision 13994, is anyone else having this trouble?
>
> Thanks.
>
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
With
Best Regards
Uma.S
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