[Vtigercrm-developers] Workflow Task from email issue

[Rishab K]

Hi Anup,

You can refer the trac
<http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8000>for immediate
fix.

Regards,
Rishab
Vtiger team




On Fri, Apr 11, 2014 at 3:34 PM, Uma S <uma.s at vtiger.com> wrote:

> Hi Anup,
>
> I have raised a ticket for above issue here<http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8000>in trac. we will look into this soon.
>
>
> On Thu, Apr 10, 2014 at 2:00 PM, anup <anup.my001 at gmail.com> wrote:
>
>> Hello Team,
>>
>> In workflow email tasks if we enter the email address into from email
>> field the tasks are not getting queued
>> but if you select it from the picklist on right hand side the mails are
>> getting in queue in com_vtiger_workflowtask_queue and mails are being sent.
>>
>> Reason :
>>
>> The event handler after save check for workflow event handler and in file
>> modules/com_vtiger_workflow/VTWorkflowManager.inc
>>
>> performTasks() function executes and in line 324 $hasContents =
>> $task->hasContents($entityData); check for contents
>>
>> Next in File - modules/com_vtiger_workflow/tasks/VTEmailTask.inc, Line no
>> 119
>>
>> Actuall code
>>
>> $fromEmailDetails = $et->render($entityCache, $entityId);
>> list($fromName, $fromEmail) = explode('<', $fromEmailDetails);
>> list($fromEmail, $rest) = explode('>', $fromEmail);
>>
>> But if we enter manually email address
>>
>> in $fromEmailDetails there will be only email id, there wont be $fromName
>> , < and >.
>>
>> in the next line when you explode the email id moves to $fromName and
>> $fromEmail will be null.
>>
>> Finally in line 136 there is a condition to check $fromEmail is empty and
>> this returns false and the queuing does not occur.
>>
>> I have applied a small fix for temporary, Hope you will check and apply
>> the right fix.
>>
>>
>> Thanks
>> Anup.M.Y
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> With
> Best Regards
> Uma.S
> Vtiger Team
>
> _______________________________________________
> http://www.vtiger.com/
>
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