[Vtigercrm-developers] [OT] 15 things to know about vtiger CRM

[carlo beschi]

Hi Sreenivas,

thank you very much for your comments and observations.

I will add for sure something like "internal security" to the list.

I'm also going to add a "completely multi-language" point. Possibly the 
list will grow to 20 points and I will re-publish it then.

Thanks also for the translation hints. I will fix the english translation.

As per comprehensive vs complex: my intent basically is to say "ok, 
vtiger CRM it's  very user-frienldy, easy to learn, bla bla bla ... but 
actually if you really want to take full advantage of the sw, there's a 
number of things you must learn ..." (and this will be even more true 
with upcoming 5.1 :-))

Stay well, & keep up the great work,

Carlo


Sreenivas Kanumuru ha scritto:
> Carlo,
> 
> your list captures vtiger well. I would add security as one of the key 
> benefits as well. The multi-level role hierarchy is quite useful for 
> many organizations.
> 
> Couple of translation corrections:
> - hypertestuality  - hyperlinks
> - it is complex - it is comprehensive   (i am assuming your intent is to 
> capture the broad capabilities in vtiger that can leverage by advanced 
> users)
> 
> thanks,
> Sreenivas
> 
> On Fri, Apr 10, 2009 at 2:08 AM, carlo beschi <carloz at gnumerica.org 
> <mailto:carloz at gnumerica.org>> wrote:
> 
>     Hi all,
> 
>     based on my personal experience as a vtiger CRM user, consultant and
>     developer, I've written this small text.
> 
>     Any feedback is appreciated.
> 
>     It's been originally posted on our company's blog, here:
>     http://synthesisblog.com/2009/04/05/15-cose-da-sapere-su-vtiger-crm/
> 
>     Thank you Flavia for translating it in English.
> 
>     Carlo Beschi (aka carloz)
> 
> 
>     ---------
> 
>     15 things to know about vtiger CRM
> 
>     ·  It is a software. Therefore, it is a tool. It supports human
>     intelligence but it can not replace it.
> 
>     ·  It is opensource. Software's source code is available and any user
>     can read, re-use, modify it – it is provided under Vtiger Public License
>     (an open source license which comes from Mozilla Public License).
> 
>     · It is free. The official and full version of the software can be
>     freely downloaded from vtiger.com <http://vtiger.com> website.
>     Microsoft Office, Microsoft
>     Outlook, Mozilla Firefox and Mozilla Thunderbid plugins too are free.
>     Additional modules, plug-in and bridges to other platforms are freely
>     provided by commmunity developers on a dedicated web portal (vtiger
>     forge).
> 
>     · It is stable. It is built on the Apache Mysql Php stack – a webserver,
>     a database and a programming language which are recognized as
>     international standard. This kind of choice offers a solid and shared
>     development basis and makes vtiger CRM completely multi platform (vtiger
>     server can run both on Linux, Windows and Machintosh OS).
> 
>     ·  It is client/server. It is possible to have a great number of clients
>     for each server installation.
> 
>     · It is web-based. It allows working easily on a shared platform,
>     without the need to install anything on the workstations. People can
>     access it as it were a web site, using Mozilla Firefox, Internet
>     Explorer or any other browser. Moreover, vtiger CRM takes full advantage
>     of the power of the hypertestuality (I.e. links between pages and
>     entities).
> 
>     · It is multi-user. Actually, users can be unlimited. There are no ties
>     either technical or linked to the license. Users can be one, ten or
>     hundred: each one with his username and password, and assigned to a role
>     and profile. It is possible to define access rules, which are specific
>     for any system entity.
> 
>     · It is modular. The software provides 20 base modules – Leads,
>     Accounts, Contacts, Proposals, Invoices, Calendars, Webmail are just
>     some of them. Each module can be fully customized. It is possible to
>     disable modules which user is not interested in and install new
>     additional modules.
> 
>     ·  It is flexible. There are no many software on the market as easy to
>     re-design as vtiger CRM. Users can manage it accordingly to their own
>     needs. Most of changes and customizations (I.e. creation of new fields,
>     filters and custom reports) can be made directly through web interface,
>     by accessing the system with administrator privileges.
> 
>     ·  It is beautiful. It is a really user friendly system; it is easy to
>     use, with a familiar and pleasant interface.
> 
>     ·  It is complete. It is an operational, collaborative and (quite)
>     analytical CRM system. Modules and functionalities cover the entire sell
>     cycle from the leads acquisition to the post-selling customer support.
> 
>     · It is easy to learn. A user who normally deals with a computer could
>     learn how to navigate among the modules and functionalities of the CRM
>     in just two hours. After one or two weeks he/she deals with it, he/she
>     can feel…at home!
> 
>     ·  It is complex. The basic functionalities allow users to manage the
>     main CRM activities they could need. Anyway, it is just by learning how
>     to use advanced functions that we can take advantage of the full
>     potentials of the tool.
> 
>     · It is reliable. Thousands of installations in production environments
>     all over the world. A development team consisting of 20 coders. A
>     network of official partners in all the main countries. Hundreds of
>     developers which work constantly every day in the international
>     community. This means: extended and accurate tests on the product, and
>     capability to intervene in order to correct bugs and eventual problems
>     almost in real time.
> 
>     ·  It is not perfect. Although it is beautiful, reliable and complete,
>     vtiger CRM is not the perfect software, even if it is developing quickly
>     and it is improving itself every day. Code cleaning and documentation
>     are the most important things to arrange as soon as possible.
> 
> 
>     _______________________________________________
>     Reach hundreds of potential candidates - http://jobs.vtiger.com 
> 
> 
> 
> 
> ------------------------------------------------------------------------
> 
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