[Vtigercrm-developers] questions about support tickets ?

Gregory Machin greg at ct-net.org
Mon Jan 14 03:36:28 PST 2008


Mickie M wrote:
> Dear Greg,
>
> 1. we have used the crmid as ticketid where as crmid is common for all 
> modules and unique. After a ticket creation if you create other 
> entities like leads, accounts, contacts, etc., then the crmid will 
> keep increasing. Now if you create a ticket again then the sequencial 
> crmid will be used as ticketid.
Thanks for the explanation it makes sense now .
>
> 2. As of now you cannot add multiple accounts or contacts with a 
> single ticket. The ticket may be related with a single contact or 
> account. It will be good if you let us know the real time scenario for 
> this work. So that we will take this up in our future release.
>
I work in an it company and our main business is hosting and vpn support 
.. for example "I made changes to our mail server and would like to 
attach the ticket to all the accounts / contacts / users it will impact, 
so that if there is an issue and I'm not available someone else will be 
able to pickup the ticket and run with it. No matter who brings up the 
issue."
Hope that makes sense ..

> Kindly let us know for further informations.
> Thanks & Regards
> Mickie
>
> On 1/14/08, *Gregory Machin* < greg at ct-net.org 
> <mailto:greg at ct-net.org>> wrote:
>
>     Gregory Machin wrote:
>     > Hi
>     > I have 2 questions
>     > 1) The ticket numbers seem to jump up with out logical reason
>     why is that ?
>     > 2) how can I add the account field to the template ?
>     >
>     > using vtiger 5.4
>     >
>     > Greg
>     > _______________________________________________
>     > Reach hundreds of potential candidates - http://jobs.vtiger.com
>     >
>     ooops I just relised that question number 2 is wrong .. I need to be
>     able to add multiple contacts and accounts ..
>     Thanks
>
>     _______________________________________________
>     Reach hundreds of potential candidates - http://jobs.vtiger.com
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> Reach hundreds of potential candidates - http://jobs.vtiger.com 




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