[Vtigercrm-developers] My Frustration with vTiger

[richie]

Fair enough.
Seems a proper way to proceed.

All are instructed to move the ticket status to Resolved.
Post QA, we can move it to fixed or otherwise.
Plus,
It is mandatory to have the comment updated. (I just want these fields 
to be made mandatory and need help from some trac guru asap)

*Richie*

Brian Devendorf wrote:
> Richie (and all),
>
> One of my biggest frustrations with vtiger is the lack of Q&A in the  
> patching process. I do not have the time I'd like to devote to  
> vtiger, but there are a few issues that I have seen and I do follow  
> them in trac, if I cannot fix it myself. The ticket for the HTML  
> display problems in the Notes Description field is one of those.
>
> http://vtiger.fosslabs.com/cgi-bin/trac.cgi/ticket/1588
>
> This ticket was originally opened because you could see the HTML tags  
> in plain text when not in edit mode. The first checkin began  
> stripping the HTML tags completely. I discovered this in a matter of  
> a few seconds. Now this most recent checking removes the quick edit  
> function (which did need to be removed) and closed the ticket again.  
> But the issue isn't fixed. The problem of stripping out the HTML  
> formatting is still there.
>
> Somehow, a process for verifying that the fixes checked in actually  
> fix the issue needs to be done. I have had to reopen tickets in the  
> past because they were closed with no fix or explanation. This is a  
> critical problem with the development process and it needs to be  
> addressed.
>
> In my opinion, closing tickets without fixing the problems is worse  
> than just leaving the tickets open. Perhaps a process where tickets  
> are moved to a resolved status for Q&A, which can then close them  
> when it verifies the solution.
>
> Thanks,
> Brian
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