[Vtigercrm-developers] Adding another type in Bug Tracker

[richie]

Hello!

I have added for now a new type called 'Need More Info' to categorize 
issues where we need some more data from the user.

I am sure there would be some plugins out there but I have never handled 
a trac plugin before. Fathi/JeffK, can you guys do something please?

*Richie*

Torsten Zenk wrote:
> Hi All,
> Brian and Mickie, from my point of view you put this issue in the right
> direction. 1. i agree with Brian´s mail regarding "Adding another type
> in Bug Tracker". Maybe there could be an add in Phillips "Need help in
> fixing bugs in trac" or RC-release mails that links to a description
> within trac where newbies like me can find out how to proceed if we
> found something we can fix, we have already fixed or how to explicitly
> provide the information that is recommended e.g. that describes a
> little. A follow up mail like Mickie described would be very helpful as
> one can really forget an opened ticket sometimes, if there is loads of
> other things to do. That way one gets right back into it by just
> clicking the email containing the direct link into that ticket. Would be
> great.
>
> Best Regards
> Torsten
>
>
> Mickie schrieb:
>   
>> Dear Team,
>>
>> I too agree with Brian.
>>
>> i have also faced this problem. when i am not clear with the ticket
>> details i have made comments for clarifications. But did not get any
>> response.
>> Actually the users or developers who creates the ticket are not
>> following the tickets. Maybe it is hard to followup all the tickets.
>> so we need a better wayaround like when there is a comment added to a
>> ticket then automated notification to the reported user would be helpful.
>> so when the developer asks some clarification the reporter will be
>> notified and can clarify it.
>>
>> if we give mail id in cc field, then a mail will be sent. am i right?
>> But we don't know the email id of the reported user. or am i missing
>> something?
>>
>> Hope Trac admins can do that.
>> Any other suggestions?
>>
>> With Regards
>> Mickie
>>
>>
>>
>>
>> -----On Fri, 2 Feb 2007 1 *Brian Laughlin * wrote ----
>>
>>     I see reported bugs where either more clarification is needed or
>>     it would appear that it's a users misunderstanding of how to use
>>     the system.  Would it make sense to add another type?  Something
>>     like Clarify or something else that makes sense.
>>      
>>     An example
>>     http://vtiger.fosslabs.com/cgi-bin/trac.cgi/ticket/2968, is this
>>     really a bug or setting up rights correctly?
>>      
>>     I've also asked for clarification and didn't get a response.  So
>>     what is the proper procedure in marking a bug as resolved?  Does
>>     anyone do it?  Does someone check their work, what if I did it and
>>     I actually misunderstood what the user was speaking too?
>>      
>>     Any insights would be helpful, I'd love to help more but not sure
>>     how to go about it.
>>      
>>     Regards,
>>      
>>     Brian Laughlin
>>     _______________________________________________
>>     Reach hundreds of potential candidates - http://jobs.vtiger.com
>>
>> ------------------------------------------------------------------------
>>
>> _______________________________________________
>> Reach hundreds of potential candidates - http://jobs.vtiger.com 
>>     
>
> _______________________________________________
> Reach hundreds of potential candidates - http://jobs.vtiger.com 
>
>   

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