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Hello!<br>
<br>
I have added for now a new type called 'Need More Info' to categorize
issues where we need some more data from the user. <br>
<br>
I am sure there would be some plugins out there but I have never
handled a trac plugin before. Fathi/JeffK, can you guys do something
please?<br>
<br>
<b>Richie</b><br>
<br>
Torsten Zenk wrote:
<blockquote cite="mid45C4C3B2.4070405@gmx.net" type="cite">
<pre wrap="">Hi All,
Brian and Mickie, from my point of view you put this issue in the right
direction. 1. i agree with Brian´s mail regarding "Adding another type
in Bug Tracker". Maybe there could be an add in Phillips "Need help in
fixing bugs in trac" or RC-release mails that links to a description
within trac where newbies like me can find out how to proceed if we
found something we can fix, we have already fixed or how to explicitly
provide the information that is recommended e.g. that describes a
little. A follow up mail like Mickie described would be very helpful as
one can really forget an opened ticket sometimes, if there is loads of
other things to do. That way one gets right back into it by just
clicking the email containing the direct link into that ticket. Would be
great.
Best Regards
Torsten
Mickie schrieb:
</pre>
<blockquote type="cite">
<pre wrap="">Dear Team,
I too agree with Brian.
i have also faced this problem. when i am not clear with the ticket
details i have made comments for clarifications. But did not get any
response.
Actually the users or developers who creates the ticket are not
following the tickets. Maybe it is hard to followup all the tickets.
so we need a better wayaround like when there is a comment added to a
ticket then automated notification to the reported user would be helpful.
so when the developer asks some clarification the reporter will be
notified and can clarify it.
if we give mail id in cc field, then a mail will be sent. am i right?
But we don't know the email id of the reported user. or am i missing
something?
Hope Trac admins can do that.
Any other suggestions?
With Regards
Mickie
-----On Fri, 2 Feb 2007 1 *Brian Laughlin * wrote ----
I see reported bugs where either more clarification is needed or
it would appear that it's a users misunderstanding of how to use
the system. Would it make sense to add another type? Something
like Clarify or something else that makes sense.
An example
<a class="moz-txt-link-freetext" href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/ticket/2968">http://vtiger.fosslabs.com/cgi-bin/trac.cgi/ticket/2968</a>, is this
really a bug or setting up rights correctly?
I've also asked for clarification and didn't get a response. So
what is the proper procedure in marking a bug as resolved? Does
anyone do it? Does someone check their work, what if I did it and
I actually misunderstood what the user was speaking too?
Any insights would be helpful, I'd love to help more but not sure
how to go about it.
Regards,
Brian Laughlin
_______________________________________________
Reach hundreds of potential candidates - <a class="moz-txt-link-freetext" href="http://jobs.vtiger.com">http://jobs.vtiger.com</a>
------------------------------------------------------------------------
_______________________________________________
Reach hundreds of potential candidates - <a class="moz-txt-link-freetext" href="http://jobs.vtiger.com">http://jobs.vtiger.com</a>
</pre>
</blockquote>
<pre wrap=""><!---->
_______________________________________________
Reach hundreds of potential candidates - <a class="moz-txt-link-freetext" href="http://jobs.vtiger.com">http://jobs.vtiger.com</a>
</pre>
</blockquote>
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