[Vtigercrm-developers] Internal comments don't trigger 'Comment is added' criteria

[Martin Allen]

I believe this is the intended behaviour, as the default workflow setup using that trigger sends the new Comments in an email to the related Contact. If the Comment is an Internal Comment, then this indicates you do not want it to be sent externally !

Maybe the wording on the workflow condition could be better i.e. ‘External Comment Added’

From: vtigercrm-developers-bounces at lists.vtigercrm.com <vtigercrm-developers-bounces at lists.vtigercrm.com> On Behalf Of Steve Kenow
Sent: Tuesday, January 16, 2024 6:02 PM
To: vtigercrm-developers at lists.vtigercrm.com
Subject: [Vtigercrm-developers] Internal comments don't trigger 'Comment is added' criteria

Trying this on a couple of different instances - brand new install, migrated install, test server for migration and they all exhibit the same behavior. I have a ticket workflow that is triggered on a ticket update, everytime conditions are met and the only condition is (Ticket Comments) Comment,  is added. When the comment is an internal comment, nothing happens. When the box for internal comment is unchecked (an external comment), the actions are taken (update 1 field - a custom field with a date).

Has anyone else seen this? I don't see any options to differentiate or add the internal comments to the conditions.

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Steve Kenow
Manager, End-User Services and Support - RDS MN<https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
Direct: (952) 392-2686
Office: (952) 934-4001
Email: skenow at rdspos.com<mailto:skenow at rdspos.com>

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