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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">I believe this is the intended behaviour, as the default workflow setup using that trigger sends the new Comments in an email to the related Contact. If the Comment is an Internal
Comment, then this indicates you do not want it to be sent externally !<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Maybe the wording on the workflow condition could be better i.e. ‘External Comment Added’
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> vtigercrm-developers-bounces@lists.vtigercrm.com <vtigercrm-developers-bounces@lists.vtigercrm.com>
<b>On Behalf Of </b>Steve Kenow<br>
<b>Sent:</b> Tuesday, January 16, 2024 6:02 PM<br>
<b>To:</b> vtigercrm-developers@lists.vtigercrm.com<br>
<b>Subject:</b> [Vtigercrm-developers] Internal comments don't trigger 'Comment is added' criteria<o:p></o:p></span></p>
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<p class="MsoNormal">Trying this on a couple of different instances - brand new install, migrated install, test server for migration and they all exhibit the same behavior. I have a ticket workflow that is triggered on a ticket update, everytime conditions
are met and the only condition is (Ticket Comments) Comment, is added. When the comment is an internal comment, nothing happens. When the box for internal comment is unchecked (an external comment), the actions are taken (update 1 field - a custom field with
a date).<o:p></o:p></p>
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<p class="MsoNormal">Has anyone else seen this? I don't see any options to differentiate or add the internal comments to the conditions.<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1039" src="https://media.glassdoor.com/sql/640156/retail-data-systems-squarelogo-1412104178471.png" alt="RDS Logo"></span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Steve Kenow</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><br>
</span><i><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Manager, End-User Services and Support -
<a href="https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System" target="_blank">
RDS MN</a></span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><br>
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Direct: (952) 392-2686<br>
Office: (952) 934-4001<br>
Email: <a href="mailto:skenow@rdspos.com" target="_blank"><span style="color:#1155CC">skenow@rdspos.com</span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Support Questions/Issues? Email
<a href="mailto:rdshelp@rdspos.com" target="_blank">rdshelp@rdspos.com</a> (non-emergencies) or call (952) 934-4002 24/7</span><o:p></o:p></p>
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