[Vtigercrm-developers] Has anyone else had a problem with a user's date format preference interfered with a custom datetime field?

[Steve Kenow]

Thanks, Patrick.

I changed the displaytype to 2 (it was 1), and the value was not changed
when I edited the record - as desired. However, on a ticket where the value
hadn't  been set and the status field changed to 'Closed', it wasn't
updated by the workflow - not as desired.

Changing the displaytype to 3 hid the field completely.

I still have the uitype as 70, which is how the system datetime fields are
configured. I'll test your suggestions in combination with the displaytype
options.

*[image: RDS Logo]*
*Steve Kenow*
Manager, End-User Services and Support - RDS MN
<https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
Direct: (952) 392-2686
Office: (952) 934-4001
Email: skenow at rdspos.com

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On Fri, Dec 20, 2024 at 6:46 AM Alexander Allen <alexander.allenz at gmail.com>
wrote:

> Hello. I also use custom field date on Help Desk module. I found similar
> uses as you. To fix it I set that fields to not display on edit mode (In
> the vtiger_field table change display time from 1 to 2 or 3, don’t
> remeber). Also I put the UITYPE as 1 and let Date time as format.
>
> If this also not works, change your table vtiger_ticketcf field forme date
> time to varchar. If you this, get a backup of your table if something does
> not work.
>
> I remember that the main key is to not show the field in the Edit Mode.
>
>
>
>
> On Fri, Dec 20, 2024 at 04:37 Alan Lord <alanslists at gmail.com> wrote:
>
>> vtiger open source doesn't really have an "editable" datetime field
>> UIType. The one used for Modified and Created time values is really only
>> a read-only field type.
>>
>> I had to create a custom UItype field for one customer who really wanted
>> an editable datetime field. You will also need a different UX library to
>> let you edit it in Detail and Edit Views. FWIW I used a small library
>> called FlatPickr. Honestly it was a right PITA and took me ages to get
>> all the possible ways a user could edit/view it to work properly in
>> multiple timezones.
>>
>>
>> Al
>>
>>
>> On 19/12/2024 23:02, Steve Kenow wrote:
>> > Login and set calendar preferences to mm-dd-yyyy
>> > Navigate to a closed ticket
>> > Edit - make no changes
>> > Save
>> >
>> > Result: Closed Date (cf_825) is saved as 0000-00-00 00:00:00
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
> _______________________________________________
> http://www.vtiger.com/
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