[Vtigercrm-developers] email access count

Sat Apr 20 13:46:39 GMT 2024

Thank you Steve for the update.

Noted and fixed in master now.
https://code.vtiger.com/vtiger/vtigercrm/-/issues/1872

On Fri, Apr 12, 2024 at 12:30 AM Steve Kenow <skenow at rdspos.com> wrote:

> I found my issue - the link that was being shortened was a pre-filled link
> to a Google form and the encoded data being saved exceeded the 255
> character limit on vtiger_shorturls.handler_data field in the db. So, it
> was truncated. Increasing the field size resolved this for me.
>
> *[image: RDS Logo]*
> *Steve Kenow*
> Manager, End-User Services and Support - RDS MN
> <https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
> Direct: (952) 392-2686
> Office: (952) 934-4001
> Email: skenow at rdspos.com
>
> [image: Icon 1]
> <https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b> [image:
> Icon 2]
> <https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2> [image:
> Icon 3]
> <https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed> [image:
> Icon 4]
> <https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1> [image:
> Icon 5]
> <https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787> [image:
> Icon 6]
> <https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55>
> ------------------------------
>
> Support Questions/Issues? Email rdshelp at rdspos.com (non-emergencies) or
> call (952) 934-4002 24/7
>
>
> On Thu, Apr 4, 2024 at 8:26 AM Steve Kenow <skenow at rdspos.com> wrote:
>
>> After having this on, email tracking seems to work, however, the click
>> tracking has not. Every link in emails is converted to the shorturl and
>> clicking on them leads to a blank page without any redirect. So, our links
>> go nowhere. The values appear correct in the database
>>
>> [image: image.png]
>>
>>
>> *[image: RDS Logo]*
>> *Steve Kenow*
>> Manager, End-User Services and Support - RDS MN
>> <https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
>> Direct: (952) 392-2686
>> Office: (952) 934-4001
>> Email: skenow at rdspos.com
>>
>> [image: Icon 1]
>> <https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b> [image:
>> Icon 2]
>> <https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2> [image:
>> Icon 3]
>> <https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed> [image:
>> Icon 4]
>> <https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1> [image:
>> Icon 5]
>> <https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787> [image:
>> Icon 6]
>> <https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55>
>> ------------------------------
>>
>> Support Questions/Issues? Email rdshelp at rdspos.com (non-emergencies) or
>> call (952) 934-4002 24/7
>>
>>
>> On Wed, Sep 9, 2020 at 11:21 AM Rubén A. Estrada Orozco <
>> rulotec1 at gmail.com> wrote:
>>
>>> Great! I could also successfully get the Click count to work!
>>>
>>>
>>> Saludos
>>>
>>> Rubén
>>>
>>>
>>> On Wed, Sep 9, 2020 at 9:26 AM Uma S <uma.s at vtiger.com> wrote:
>>>
>>>> Hi Ruben,
>>>>
>>>> Sure! we will add this variable email_tracking to config.inc.php. - Ref
>>>> <https://code.vtiger.com/vtiger/vtigercrm/issues/1481>
>>>>
>>>> email_tracking works for tracking two different actions. One is access
>>>> count and the other is click count.
>>>>
>>>> *Access count:* Tracks the number of times email got opened.
>>>> *Click count:*  Tracks the number of times the links in the email got
>>>> clicked.
>>>>
>>>> On Wed, Sep 9, 2020 at 7:33 AM Rubén A. Estrada Orozco <
>>>> rulotec1 at gmail.com> wrote:
>>>>
>>>>> Thanks Uma,
>>>>>
>>>>> After adding the config variable, it started working. I think we
>>>>> should add that variable to config.inc.php like so:
>>>>>
>>>>> $email_tracking = 'No';
>>>>>
>>>>>
>>>>> Otherwise, no one is going to guess how to activate the feature.
>>>>>
>>>>> What about the click count? how does that one work?
>>>>>
>>>>> Saludos
>>>>>
>>>>> Rubén
>>>>>
>>>>>
>>>>> On Tue, Sep 8, 2020 at 12:16 AM Uma S <uma.s at vtiger.com> wrote:
>>>>>
>>>>>> We will also make a note on documenting this configuration.
>>>>>>
>>>>>> On Tue, Sep 8, 2020 at 10:44 AM Uma S <uma.s at vtiger.com> wrote:
>>>>>>
>>>>>>> Hi Ruben,
>>>>>>>
>>>>>>> Yes! Email access count tracking has been addressed. For this to
>>>>>>> work you have to enable the configuration in config.inc.php file.
>>>>>>>
>>>>>>> Please do add this line (See
>>>>>>> <https://sc.vtiger.in/screenshots/uma-sc-at-11-06-2020-19-11-42.png>)
>>>>>>> in your config.inc.php and then try.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Sep 6, 2020 at 10:33 AM Rubén A. Estrada Orozco <
>>>>>>> rulotec1 at gmail.com> wrote:
>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I made a few tests and the access count doesn't seem to be working.
>>>>>>>> I remember it used to work back in vtiger 6.
>>>>>>>>
>>>>>>>> From this:
>>>>>>>> https://code.vtiger.com/vtiger/vtigercrm/commit/f4bc8c3fb26c9dfc989d8a08010ee3d5da3a3d45
>>>>>>>> I assumed it could be fixed now. But it's not working in my case.
>>>>>>>>
>>>>>>>> Also, I have no idea how the "click count" would work.
>>>>>>>>
>>>>>>>> am I missing something?
>>>>>>>>
>>>>>>>> Saludos
>>>>>>>>
>>>>>>>> Rubén
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> With
>>>>>>> Best Regards
>>>>>>> Uma.S
>>>>>>> Vtiger Team
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> With
>>>>>> Best Regards
>>>>>> Uma.S
>>>>>> Vtiger Team
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>
>>>>
>>>>
>>>> --
>>>> With
>>>> Best Regards
>>>> Uma.S
>>>> Vtiger Team
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>
>> _______________________________________________
> http://www.vtiger.com/
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