[Vtigercrm-developers] email access count

[Rubén A. Estrada Orozco]

Great! I could also successfully get the Click count to work!


Saludos

Rubén


On Wed, Sep 9, 2020 at 9:26 AM Uma S <uma.s at vtiger.com> wrote:

> Hi Ruben,
>
> Sure! we will add this variable email_tracking to config.inc.php. - Ref
> <https://code.vtiger.com/vtiger/vtigercrm/issues/1481>
>
> email_tracking works for tracking two different actions. One is access
> count and the other is click count.
>
> *Access count:* Tracks the number of times email got opened.
> *Click count:*  Tracks the number of times the links in the email got
> clicked.
>
> On Wed, Sep 9, 2020 at 7:33 AM Rubén A. Estrada Orozco <rulotec1 at gmail.com>
> wrote:
>
>> Thanks Uma,
>>
>> After adding the config variable, it started working. I think we should
>> add that variable to config.inc.php like so:
>>
>> $email_tracking = 'No';
>>
>>
>> Otherwise, no one is going to guess how to activate the feature.
>>
>> What about the click count? how does that one work?
>>
>> Saludos
>>
>> Rubén
>>
>>
>> On Tue, Sep 8, 2020 at 12:16 AM Uma S <uma.s at vtiger.com> wrote:
>>
>>> We will also make a note on documenting this configuration.
>>>
>>> On Tue, Sep 8, 2020 at 10:44 AM Uma S <uma.s at vtiger.com> wrote:
>>>
>>>> Hi Ruben,
>>>>
>>>> Yes! Email access count tracking has been addressed. For this to work
>>>> you have to enable the configuration in config.inc.php file.
>>>>
>>>> Please do add this line (See
>>>> <https://sc.vtiger.in/screenshots/uma-sc-at-11-06-2020-19-11-42.png>)
>>>> in your config.inc.php and then try.
>>>>
>>>>
>>>>
>>>> On Sun, Sep 6, 2020 at 10:33 AM Rubén A. Estrada Orozco <
>>>> rulotec1 at gmail.com> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> I made a few tests and the access count doesn't seem to be working. I
>>>>> remember it used to work back in vtiger 6.
>>>>>
>>>>> From this:
>>>>> https://code.vtiger.com/vtiger/vtigercrm/commit/f4bc8c3fb26c9dfc989d8a08010ee3d5da3a3d45
>>>>> I assumed it could be fixed now. But it's not working in my case.
>>>>>
>>>>> Also, I have no idea how the "click count" would work.
>>>>>
>>>>> am I missing something?
>>>>>
>>>>> Saludos
>>>>>
>>>>> Rubén
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>
>>>>
>>>>
>>>> --
>>>> With
>>>> Best Regards
>>>> Uma.S
>>>> Vtiger Team
>>>>
>>>
>>>
>>> --
>>> With
>>> Best Regards
>>> Uma.S
>>> Vtiger Team
>>> _______________________________________________
>>> http://www.vtiger.com/
>>
>> _______________________________________________
>> http://www.vtiger.com/
>
>
>
> --
> With
> Best Regards
> Uma.S
> Vtiger Team
> _______________________________________________
> http://www.vtiger.com/
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