[Vtigercrm-developers] Realtion between Tickets and ServiceContracts

[Simone Travaglini]

Yes! I agree!

Il giorno lun 12 ott 2020 alle ore 16:45 Ing. Matus Sopko <sopko at its4you.sk>
ha scritto:

> So the correct migration of N:M to 1:N relation can be interesting for
> Vtiger Open Source project?
> We can do it and push our changes.
>
> S pozdravom / Best regards / Mit freundlichen Grüßen
> Ing. Matus SOPKO
>
> IT-Solutions4You s.r.o.
> Kancelária: Slovenská 69
> Sídlo: Frantiskanske nam.5
> 080 01 Prešov
> SLOVAKIA
> Tel./ Fax +421/ 51/ 7732370
> email: sopko at its4you.skhttp://www.its4you.sk
> skype: matussopko
>
> Dňa 12. 10. 2020 o 16:27 Simone Travaglini napísal(a):
>
> We did the same, change relation and calculation (but we use workflow
> designer to manage new calculation)
>
> Il giorno lun 12 ott 2020 alle ore 16:25 Martin Allen <
> martin.allen at clystnet.com> ha scritto:
>
>> Yes, we did exactly this recently, and the M:M relationship is hard-coded
>> in to a few locations which means that just adding a normal 1:M relation
>> field and related list don't immediately work!
>> In /modules/HelpDesk/models/Module.php getQueryByModuleField() had to
>> remove the ServiceContracts module from the array.
>> In /modules/ServiceContracts/models/Module.php getQueryByModuleField() -
>> we simply removed this function.
>>
>>
>> Martin Allen
>>
>>
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>>
>> On Mon, 12 Oct 2020 at 14:38, Ing. Matus Sopko <sopko at its4you.sk> wrote:
>>
>>> The current relation between Tickets and ServiceContracts is N:M.
>>> What is the goal of this relation? We don't have any Tickets related to
>>> two ServiceContract for now.
>>> In our cases, this relation makes only problems.
>>> I want to change this relation to 1:N (popup ServiceContrat in Ticket
>>> module)
>>> In this case, the support team can choose the correct service contract
>>> in the create/edit view and of course related Ticket for ServiceContract.
>>> I know that we have to change the calculation of Used Units in
>>> ServiceContract module and rebuilt saved relations.
>>> Do you see any other issues?
>>>
>>> --
>>> S pozdravom / Best regards / Mit freundlichen Grüßen
>>> Ing. Matus SOPKO
>>>
>>> IT-Solutions4You s.r.o.
>>> Kancelária: Slovenská 69
>>> Sídlo: Frantiskanske nam.5
>>> 080 01 Prešov
>>> SLOVAKIA
>>> Tel./ Fax +421/ 51/ 7732370
>>> email: sopko at its4you.skhttp://www.its4you.sk
>>> skype: matussopko
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>
>> _______________________________________________
>> http://www.vtiger.com/
>
>
>
> --
> Simone Travaglini
> 328 5499846
> Linkedin: Simone Travaglini
>
>
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>
> _______________________________________________http://www.vtiger.com/
>
>
> _______________________________________________
> http://www.vtiger.com/



-- 
Simone Travaglini
328 5499846
Linkedin: Simone Travaglini


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