[Vtigercrm-developers] Realtion between Tickets and ServiceContracts

[Simone Travaglini]

We did the same, change relation and calculation (but we use workflow
designer to manage new calculation)

Il giorno lun 12 ott 2020 alle ore 16:25 Martin Allen <
martin.allen at clystnet.com> ha scritto:

> Yes, we did exactly this recently, and the M:M relationship is hard-coded
> in to a few locations which means that just adding a normal 1:M relation
> field and related list don't immediately work!
> In /modules/HelpDesk/models/Module.php getQueryByModuleField() had to
> remove the ServiceContracts module from the array.
> In /modules/ServiceContracts/models/Module.php getQueryByModuleField() -
> we simply removed this function.
>
>
> Martin Allen
>
>
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>
> On Mon, 12 Oct 2020 at 14:38, Ing. Matus Sopko <sopko at its4you.sk> wrote:
>
>> The current relation between Tickets and ServiceContracts is N:M.
>> What is the goal of this relation? We don't have any Tickets related to
>> two ServiceContract for now.
>> In our cases, this relation makes only problems.
>> I want to change this relation to 1:N (popup ServiceContrat in Ticket
>> module)
>> In this case, the support team can choose the correct service contract in
>> the create/edit view and of course related Ticket for ServiceContract.
>> I know that we have to change the calculation of Used Units in
>> ServiceContract module and rebuilt saved relations.
>> Do you see any other issues?
>>
>> --
>> S pozdravom / Best regards / Mit freundlichen Grüßen
>> Ing. Matus SOPKO
>>
>> IT-Solutions4You s.r.o.
>> Kancelária: Slovenská 69
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>> email: sopko at its4you.skhttp://www.its4you.sk
>> skype: matussopko
>>
>> _______________________________________________
>> http://www.vtiger.com/
>
> _______________________________________________
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Simone Travaglini
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